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isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~subject:"Emotion"
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Search: subject_exact:"Customer experience management"
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Subject
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Emotion
Beziehungsmarketing
769
Relationship marketing
769
Consumer behaviour
523
Konsumentenverhalten
523
Customer satisfaction
319
Kundenzufriedenheit
319
Dienstleistungsqualität
256
Service quality
256
Einzelhandel
181
Retail trade
181
Brand management
113
Markenführung
113
Online retailing
97
Online-Handel
97
Customer integration
76
Kundenintegration
76
Brand image
74
Confidence
74
Markenimage
74
Social Web
74
Social web
74
Vertrauen
74
Internet marketing
64
Online-Marketing
64
Brand
60
Markenartikel
59
E-commerce
58
Electronic Commerce
58
Customer service
52
Kundenservice
51
Customer experience
49
Viral marketing
49
Virales Marketing
49
Customer value
44
Customer loyalty
43
Kundenwert
43
Beschwerdemanagement
41
Complaint management
41
Customer engagement
38
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36
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47
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47
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47
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English
47
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Borges, Adilson
2
Chebat, Jean-Charles
2
Klaus, Philipp
2
Prentice, Catherine
2
Vázquez Casielles, Rodolfo
2
Ahmed, Sohel
1
Ahn, Jiseon
1
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Anh Thi Van Nguyen
1
Arnold, Todd J.
1
Babin, Barry J.
1
Back, Ki-Joon
1
Barari, Mojtaba
1
Beatty, Sharon E.
1
Bilgihan, Anil
1
Boles, James S.
1
Buunk, Bram
1
Bügel, Marnix S.
1
Cachero-Martínez, Silvia
1
Carsana, Laurence
1
Chang, Ya Ping
1
Das, Manish
1
Davison, Robert M.
1
Ding Hooi Ting
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
El Hedhli, Kamel
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gaucher, Benoît
1
Gillison, Stephanie T.
1
Griffin, Mitch
1
Guillén, Marta Estrada
1
Gómez, Mar
1
Han, Xiaoyun
1
Herter, Márcia Maurer
1
Hickman, Ellie
1
Hoang, Anna
1
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Published in...
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Journal of retailing and consumer services
The service industries journal
Journal of business research : JBR
45
International journal of hospitality management
36
The journal of brand management : an international journal
19
The journal of services marketing
19
The journal of product & brand management
14
Psychology & marketing
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service theory and practice : JSTP
9
Service business
9
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service research : JSR
8
Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
European journal of marketing : EJM
7
Journal of business ethics : JOBE
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice
6
Administrative Sciences : open access journal
5
Cogent business & management
5
International journal of business excellence : IJBEX
5
International journal of market research
5
Journal of customer behaviour
5
Journal of promotion management : innovations in planning and applied research
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
The journal of personal selling & sales management : JPSSM
5
European journal of marketing
4
Global business review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
47
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47
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
3
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
7
Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie
;
Sangle-Ferriere, Marion
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
Saved in:
8
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
9
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
10
Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim
;
Rahman, Mst Farjana
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
Saved in:
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