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isPartOf:"Journal of retailing and consumer services"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Retourenmanagement"
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Konsumentenverhalten
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
43
Beziehungsmarketing
35
Relationship marketing
35
Einzelhandel
13
Retail trade
13
Emotion
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistungssektor
11
Satisfaction
11
Service industry
11
Service failure
8
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotional intelligence
4
Gender
4
Geschlecht
4
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Undetermined
37
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Article
43
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Article in journal
43
Aufsatz in Zeitschrift
43
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English
43
Author
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Prentice, Catherine
3
Seger-Guttmann, Tali
2
Al Hakim, Zeina T.
1
Andersson, Pernille K.
1
Ashill, Nicholas J.
1
Bambauer-Sachse, Silke
1
Bicho, Marta
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Bulmer, Sandy
1
Cambra-Fierro, Jesús
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cheng, Zhendong
1
Cheung, Fung Yi Millissa
1
Cuny, Caroline
1
Darley, William K.
1
Dey, Bikash Koli
1
Dominique-Ferreira, Sergio
1
Dootson, Paula
1
Durrieu, François
1
Elms, Jonathan
1
Fan, Wenfang
1
Fazal-e-Hasan, Syed
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gan, Wen-xue
1
Gibbs, Tanya
1
Gierl, Heribert
1
Goethals, Frank
1
Gong, Xiushuang
1
Gustafsson, Anders
1
Hanson, Nicole
1
Harun, Ahasan
1
Heidemann, F.
1
Heyman, James E.
1
Hu, Jing
1
Huang, Yu-Shan
1
Itani, Omar S.
1
Jaramillo, Fernando
1
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Journal of retailing and consumer services
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
24
Psychology & marketing
13
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
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ECONIS (ZBW)
43
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1
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
6
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
7
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
8
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
9
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
10
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
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