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isPartOf:"Journal of service management"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~subject:"Service quality"
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Search: subject_exact:"Self-service"
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Service quality
Selbstbedienung
32
Self-service
32
Consumer behaviour
22
Dienstleistungsqualität
22
Konsumentenverhalten
22
Customer satisfaction
14
Kundenzufriedenheit
14
Self-service technology
13
Innovation adoption
8
Innovationsakzeptanz
8
Beschwerdemanagement
7
Complaint management
7
Technischer Fortschritt
6
Technological change
6
Beziehungsmarketing
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Customer service
5
Kundenservice
5
Relationship marketing
5
Customer experience
4
Service recovery
4
Betriebliche Wertschöpfung
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Dienstleistung
3
Dienstleistungssektor
3
Einzelhandel
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Retail trade
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Self-service technologies
3
Self-service technologies (SSTs)
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Service industry
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Services
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Value creation
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Customer integration
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Gesundheitsversorgung
2
Gesundheitswesen
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Health care
2
Health care system
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Hotel industry
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Hotellerie
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Innovation diffusion
2
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Collier, Joel E.
2
Aslan, Marjan
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Babakus, Emin
1
Barone, Ada Maria
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Breazeale, Michael
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Cao, Zhongpeng
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1
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1
Fan, Alei
1
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Hottat, Eline
1
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1
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1
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1
Jang, Soocheong
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Kaushik, Arun Kumar
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Keating, Byron W.
1
Kim, Heewon
1
Kim, Miyoung
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Leckie, Civilai
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Journal of service management
International journal of contemporary hospitality management
Journal of retailing
The journal of services marketing
Journal of retailing and consumer services
6
The service industries journal
6
Journal of hospitality marketing & management
5
Journal of business research : JBR
3
Journal of service research : JSR
3
Service business
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of travel and tourism marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Technological forecasting & social change : an international journal
2
A Research Agenda for Service Marketing
1
Advances in applied economics, business and development
1
Business & information systems engineering
1
Cases on managing e-services
1
Cogent business & management
1
Decision
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Enterprise information systems
1
European journal of marketing : EJM
1
Gabler Research
1
Global business and finance review
1
Global business review
1
Göttinger Beiträge zur Handels- und Distributionswissenschaft : Arbeitspapier Nr. ...
1
Handbook of hospitality operations and IT
1
Health marketing quarterly
1
Information systems management
1
Information technology & tourism
1
International Journal of Management, Economics and Social Sciences (IJMESS)
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
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ECONIS (ZBW)
22
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
3
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
4
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
5
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
6
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
7
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
8
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
9
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
10
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
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