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isPartOf:"Journal of service management"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing"
~subject:"Self-service"
~subject:"Service quality"
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Self-service
Service quality
Selbstbedienung
17
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
10
Customer satisfaction
8
Kundenzufriedenheit
8
Self-service technology
6
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Innovation adoption
3
Innovationsakzeptanz
3
Relationship marketing
3
Betriebliche Wertschöpfung
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Dienstleistung
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Dienstleistungssektor
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Hotel industry
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Hotellerie
2
Performance measurement
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Service operations
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Service recovery
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Services
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Technischer Fortschritt
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Technological change
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Technology
2
Value co-creation
2
Value creation
2
Appropriation
1
Australia
1
Australien
1
Automated manufacturing
1
Automation
1
Automatisierte Produktion
1
Automatisierung
1
Brand management
1
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1
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17
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Hsieh, Pei-ling
2
Lin, Jiun-sheng Chris
2
Aslan, Marjan
1
Belanche, Daniel
1
Breazeale, Michael
1
Cases, Anne-Sophie
1
Collier, Joel E.
1
Cranage, David A.
1
Edvardsson, Bo
1
Farris, Paul W.
1
Grewal, Dhruv
1
Guissoni, Leandro A.
1
Harris, Jennifer
1
Hottat, Eline
1
Hua, Nan
1
Jang, Soocheong
1
Kaushik, Arun Kumar
1
Keating, Byron W.
1
Kim, Heewon
1
Kim, Miyoung
1
Kingshott, Russel P. J.
1
Kokkinou, Alinda
1
Leroi-Werelds, Sara
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Nakata, Cheryl
1
Neves, Marcos Fava
1
Nijssen, E. J.
1
Patterson, Paul G.
1
Qu, Hailin
1
Rahman, Zillur
1
Ramaseshan, B.
1
Schepers, Jeroen J. L.
1
Sivakumar, K.
1
Stein, Alisha
1
Streukens, Sandra
1
Torres, Edwin N.
1
Tronvoll, Bård
1
Venkatesan, Rajmkumar
1
Wang, Cheng
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Journal of service management
International journal of contemporary hospitality management
Journal of retailing
The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Europäische Hochschulschriften / 5
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
Gabler Edition Wissenschaft
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
Harvard-Business-Manager : das Wissen der Besten
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
Information systems and e-business management : ISeB
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
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ECONIS (ZBW)
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
5
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
6
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
7
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
8
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
9
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
10
Consumer brand marketing through full- and self-service channels in an emerging economy
Venkatesan, Rajmkumar
;
Farris, Paul W.
;
Guissoni, Leandro A.
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 644-659
Persistent link: https://www.econbiz.de/10011422456
Saved in:
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