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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Mobile phone
114
Mobiltelefon
114
Mobile communications
68
Mobilkommunikation
68
Consumer behaviour
40
Konsumentenverhalten
40
Innovation diffusion
19
Innovationsdiffusion
19
Telecommunications industry
19
Telekommunikationssektor
19
Customer satisfaction
13
Kundenzufriedenheit
13
Competition
12
Wettbewerb
12
Mobile Business
11
Mobile business
11
Service quality
11
Telecommunications
11
Telekommunikation
11
Beziehungsmarketing
10
Relationship marketing
10
Telecommunications policy
9
Telekommunikationspolitik
9
Mobile phones
8
Welt
8
World
8
Information technology
7
Informationstechnik
7
Innovation adoption
7
Innovationsakzeptanz
7
Internet
7
Online retailing
7
Online-Handel
7
Access regulation
6
India
6
Indien
6
Japan
6
Mobile Anwendung
6
Mobile application
6
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11
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English
11
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Birch, Nancy J.
2
Culver, Jeffrey N.
2
Berbel-Pineda, Juan M.
1
Cambra-Fierro, Jesús
1
Carter, Leanne
1
Chowdhury, Fairuz
1
D'Alessandro, Steven
1
Das Gupta, Devashish
1
Edward, Manoj
1
Garín-Muñoz, Teresa
1
George, Babu P.
1
Gijón, Covadonga
1
Gray, David
1
Hsu, Jen-Hsien
1
Johnson, Lester W.
1
López, Rafael
1
Mohsen, Kholoud
1
Omar, Suha
1
Oozeerally, Adam
1
Pérez Amaral, Teodosio
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Sarkar, Sudipta Kiran
1
Sharma, Atul
1
Shin, Dong-Hee
1
Swaminathan, Srinivasan
1
Tesfom, Goitom
1
Tesform, Goitom
1
Tsimonis, Georgios
1
Vázquez-Carrasco, Rosario
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Journal of retailing and consumer services
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
Information systems and e-business management : ISeB
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Amfiteatru economic : an economic and business research periodical
1
Applied economic analysis : AEA
1
Applied economics letters
1
Electronic commerce research
1
Global business review
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
ISER working paper series
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International economics & finance journal : (IEFJ)
1
International journal of bank marketing
1
International journal of business & management : IJoBM
1
International journal of business and emerging markets : IJBEM
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of economic research
1
International journal of economics and business research
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of internet and enterprise management : IJIEM
1
International journal of process management and benchmarking : IJPMB
1
International journal of productivity and quality management : IJPQM
1
International journal of strategic change management : IJSCM
1
International journal of technology marketing : IJTMkt
1
Journal of business & economics research
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of decision systems
1
Journal of economic and financial sciences : JEF
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality marketing & management
1
Journal of management and strategy : JMS
1
Journal of open innovation : technology, market, and complexity
1
Journal of service research : JSR
1
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ECONIS (ZBW)
11
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1
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
2
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
3
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
4
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
5
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
8
Effect of the customer experience on satisfaction with smartphones : assessing smart satisfaction index with partial least squares
Shin, Dong-Hee
- In:
Telecommunications policy : the international journal …
39
(
2015
)
8
,
pp. 627-641
Persistent link: https://www.econbiz.de/10011496004
Saved in:
9
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
10
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
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