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isPartOf:"Kurs / Deutsche Verkehrswissenschaftliche Gesellschaft e.V"
~isPartOf:"Journal of air transport management"
~subject:"Customer satisfaction"
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Search: subject_exact:"Verkehrsflughafen"
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Customer satisfaction
Flughafen
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Airport
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71
Data envelopment analysis
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Gomes, Carlos Francisco
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Kurs / Deutsche Verkehrswissenschaftliche Gesellschaft e.V
Journal of air transport management
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
3
Tourism management perspectives : TMP
3
Technological forecasting & social change : an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Business management review : journal of the University of Dar es Salaam Business School
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International journal of services, economics and management
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Journal of Asia Business Studies
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of marketing analytics : JMA
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Journal of risk and financial management : JRFM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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LISS 2012 ; Vol. 1
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Research in transportation economics
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Scandinavian journal of hospitality and tourism
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ECONIS (ZBW)
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1
Has passenger satisfaction at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
2
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
3
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
4
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
5
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
6
Investigating travelers' multi-impulse buying behavior in airport duty-free shopping for Chinese traveler : intrinsic and extrinsic motivations
Lee, Jung Ick
;
Ren, Tianbao
;
Park, Jungkun
- In:
Journal of air transport management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012507734
Saved in:
7
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
8
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
9
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
10
Does a reward program affect customers' behavioural intention of visiting the airport? : a case study of Singapore Changi Airport
Wu, Hanjun
;
Tsui, Kan Wai Hong
- In:
Journal of air transport management
82
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012253048
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