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isPartOf:"Six Sigma in der Finanzbranche"
~isPartOf:"International journal of services and operations management"
~subject:"Supply chain"
~subject:"service quality"
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Supply chain
service quality
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118
Qualitätsmanagement
118
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Kamakoty, Juhi
2
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Anbuoli, P.
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Six Sigma in der Finanzbranche
International journal of services and operations management
International journal of production economics
65
International journal of production research
65
International journal of productivity and quality management : IJPQM
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of quality & reliability management
30
European journal of operational research : EJOR
29
Total quality management & business excellence
29
Quality management journal : QMJ
25
Transportation research / E : an international journal
15
The TQM journal : the international review of organizational improvement
14
International journal of business information systems : IJBIS
11
Supply chain management : an international journal
11
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Global supply chain quality management : product recalls and their impact
9
International journal of logistics systems and management
9
Journal of operations management
9
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
9
International journal of logistics : research and applications
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
Manufacturing & service operations management : M & SOM
8
International journal of business performance and supply chain modelling : IJBPSCM
7
International journal of procurement management
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
Benchmarking : an international journal ; BIJ
6
Cogent business & management
6
European journal of industrial engineering : EJIE
6
International journal of logistics systems and management : IJLSM
6
Journal of industrial engineering and management : JIEM
6
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
6
Omega : the international journal of management science
6
The international journal of logistics management
6
International journal of business excellence
5
International journal of intelligent enterprise : IJIE
5
International journal of services technology and management
5
International journal of shipping and transport logistics : IJSTL
5
Journal of business research : JBR
5
SpringerLink / Bücher
5
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ECONIS (ZBW)
21
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1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
3
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
4
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
5
Failure analysis of automobile spares in a manufacturing supply chain distribution centre using Six Sigma DMAIC framework
Srinivas, S. Srivatsa
;
Sreedharan, V. Raja
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011849976
Saved in:
6
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
7
Linkage between total quality and supply chain management practices and operational performance : a review
Modgil, Sachin
;
Sharma, Sanjay Kumar
- In:
International journal of services and operations management
27
(
2017
)
1
,
pp. 35-69
Persistent link: https://www.econbiz.de/10011757010
Saved in:
8
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
9
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
10
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
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