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isPartOf:"The Oxford handbook of positive organizational scholarship"
~isPartOf:"Human resource management review"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Relationship marketing"
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Relationship marketing
Arbeitsverhalten
89
Work behaviour
89
Organizational behaviour
23
Verhalten in Organisationen
23
Einzelhandel
17
Retail trade
17
Leistungsmotivation
16
Work motivation
16
Arbeitskräfte
14
Workforce
14
Beziehungsmarketing
13
Consumer behaviour
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Emotion
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Konsumentenverhalten
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Arbeitszufriedenheit
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Job satisfaction
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Human Resource Management
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Personalmanagement
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Arbeitsleistung
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Employee retention
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Job performance
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Personality psychology
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Persönlichkeitspsychologie
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Salespeople
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Verkaufspersonal
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Corporate Social Responsibility
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Corporate social responsibility
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Arbeitspsychologie
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Customer satisfaction
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Customer service
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Kundenservice
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Kundenzufriedenheit
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Organizational psychology
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Beer, Leon T. de
2
Gong, Taeshik
2
Lee, Kangcheol
2
Van Tonder, Estelle
2
Abdelmoety, Ziad Hassan
1
Aboul-Dahab, Sameh
1
Agag, Gomaa
1
Altab, Hossin Md
1
Antwi, Collins Opoku
1
Arndt, Aaron D.
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bosompem, Josephine
1
Chebat, Jean-Charles
1
Dang, Anh
1
Fazal-e-Hasan, Syed
1
Fullerton, S.
1
Gaucher, Benoît
1
Gupta, Roopak Kumar
1
He, Zheng
1
Hinson, Robert
1
Lang, Chunmin
1
Lisita, Inonge Theresa
1
Mayr, Kathrin
1
Mortimer, Gary
1
Pellat, Ghislaine
1
Poujol, Juliet F.
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Saunders, Stephen
1
Saunders, Stephen Graham
1
Siadou-martin, Béatrice
1
Strebel, Judi
1
Teller, Christoph
1
Utkarsh
1
Vidal, David
1
Wang, Chan-Ya
1
Wang, Chen-Ya
1
Wang, Yao-Chin
1
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The Oxford handbook of positive organizational scholarship
Human resource management review
Journal of retailing and consumer services
International journal of hospitality management
20
Journal of business research : JBR
14
The journal of services marketing
9
The service industries journal
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
7
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
European journal of marketing : EJM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Journal of retailing
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
Corporate reputation review
1
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ECONIS (ZBW)
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1
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
2
Social and personal factors influencing green customer citizenship behaviours : the role of subjective norm, internal values and attitudes
Van Tonder, Estelle
;
Fullerton, S.
;
Beer, Leon T. de
; …
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253613
Saved in:
3
Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh
;
Gupta, Roopak Kumar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
Saved in:
4
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
5
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan
;
Aboul-Dahab, Sameh
;
Agag, Gomaa
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
Saved in:
6
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
7
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
8
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
9
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
10
Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin
;
Lang, Chunmin
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
Saved in:
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