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isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"International journal of quality & reliability management"
~subject:"Electronic Commerce"
~subject:"Product quality"
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Search: subject_exact:"Dienstleistungsqualität"
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Electronic Commerce
Product quality
Dienstleistungsqualität
236
Service quality
236
Quality management
120
Qualitätsmanagement
120
Customer satisfaction
109
Kundenzufriedenheit
109
Beziehungsmarketing
46
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Antony, Jiju
2
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The TQM journal : the international review of organizational improvement
International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of retailing and consumer services
36
International journal of hospitality management
27
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
19
The service industries journal
19
Journal of internet commerce
18
International journal of production economics
17
Journal of business research : JBR
15
Cogent business & management
14
International journal of production research
13
International journal of quality and service sciences
13
Quality management journal : QMJ
13
International journal of contemporary hospitality management
12
International journal of electronic marketing and retailing : IJEMR
12
International journal of industrial organization
12
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Journal of travel and tourism marketing
12
Journal of hospitality marketing & management
11
European journal of operational research : EJOR
10
International journal of business information systems : IJBIS
10
The journal of services marketing
10
Asia Pacific journal of marketing and logistics
9
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of electronic customer relationship management : IJECRM
9
Service business
9
International journal of e-business research : an official publication of the Information Resources Management Association
8
Journal of electronic commerce research : JECR
8
NBER Working Paper
8
Tourism economics : the business and finance of tourism and recreation
8
Tourism management : research, policies, practice
8
European research studies
7
International journal of business excellence : IJBEX
7
International journal of retail and distribution management
7
Journal of air transport management
7
Journal of health economics
7
Journal of service research : JSR
7
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
3
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
4
Destination quality, fantasy experience and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj
;
Ahlawat, Pardeep
;
Aggarwal, Vaibhav
; …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
Saved in:
5
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
6
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
7
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
8
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
9
The readiness of manufacturing industries to transit to Quality 4.0
Maganga, Deusdedith Pastory
;
Taifa, Ismail W. R.
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1729-1752
Persistent link: https://www.econbiz.de/10014313899
Saved in:
10
Evaluation of machine tool substitute under data-driven quality management system : a hybrid decision-making approach
Sahu, Atul Kumar
;
Kumar, Anup
;
Sahu, Anoop Kumar
;
Sahu, …
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 234-261
Persistent link: https://www.econbiz.de/10014321167
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