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isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"Services marketing"
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Dienstleistungsqualität
Services marketing
Customer integration
44
Kundenintegration
44
Beziehungsmarketing
30
Relationship marketing
30
Betriebliche Wertschöpfung
18
Value creation
18
Dienstleistung
15
Services
15
Consumer behaviour
14
Konsumentenverhalten
14
Co-creation
11
Service-Dominant Logic
11
Service-dominant logic
11
Dienstleistungssektor
10
Service industry
10
Service quality
10
Customer satisfaction
9
Customer service
9
Customer value
9
Dienstleistungsmarketing
9
Kundenservice
9
Kundenwert
9
Kundenzufriedenheit
9
Customer engagement
7
Customer participation
7
New product development
7
Produktentwicklung
7
Innovation
6
Social Web
6
Social web
6
Value co-creation
6
Brand management
5
Dienstleistungsmanagement
5
Innovation management
5
Innovationsmanagement
5
Markenführung
5
Service innovation
5
Service management
5
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English
18
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Akaka, Melissa Archpru
1
Barrios, Andrés
1
Beatty, Sharon E.
1
Bridson, Kerrie
1
Camacho, Sonia
1
Carlini, Joan
1
Cronin, J. J.
1
Davey, Janet
1
Edvardsson, Bo
1
Elg, Mattias
1
Engström, Jon
1
Estrada-Mejia, Catalina
1
Evans, Jody
1
FitzPatrick, Mary
1
Furrer, Olivier
1
Grealish, Laurie
1
Grönroos, Christian
1
Guo, Lin
1
Hau Nguyen Le
1
Hilton, Toni
1
Hu, Yansong
1
Hughes, Tim
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jouny-Rivier, Elodie
1
Kim, Soon-Ho
1
Kim, Young-Jin
1
Landry, Mikèle
1
Lee, Seonjeong
1
Little, Ed
1
Marandi, Ebi
1
Martin, Charles L.
1
McLaren-Kennedy, Annette
1
McLoughlin, Damien
1
Minkiewicz, Joanna
1
Mothersbaugh, David
1
Muir, Rachel
1
Nguyen, Dung Tien
1
Nicholls, Richard
1
Reynoso, Javier
1
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The journal of services marketing
Journal of business research : JBR
21
Journal of retailing and consumer services
20
Journal of service management
18
The service industries journal
14
International journal of hospitality management
10
Service business
10
International journal of contemporary hospitality management
8
Public management review
8
Services marketing quarterly
7
Journal of the Academy of Marketing Science
6
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
5
International journal of quality and service sciences
5
Journal of service research : JSR
5
Kundenintegration : Forum Dienstleistungsmanagement
5
European journal of marketing
4
European journal of marketing : EJM
4
Fokus Dienstleistungsmarketing
4
Journal of service research
4
Journal of service theory and practice : JSTP
4
Technological forecasting & social change : an international journal
4
The journal of business & industrial marketing
4
Australasian marketing journal
3
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of retail & distribution management
3
Journal of health organization and management
3
Journal of hospitality marketing & management
3
Management decision : MD
3
Marketing intelligence & planning
3
SpringerLink / Bücher
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
International journal of bank marketing
2
International journal of consumer studies
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector management : IJPSM
2
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ECONIS (ZBW)
18
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1
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
5
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
8
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
9
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
10
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
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