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isPartOf:"The journal of services marketing"
~subject:"Job satisfaction"
~subject:"United States"
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Search: subject_exact:"Emotion"
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Job satisfaction
United States
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Arbeitsverhalten
4
Beschwerdemanagement
4
Cognition
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
Emotions
4
Kognition
4
Services marketing
4
Stress
4
Work behaviour
4
Work stress
4
Brand management
3
Customer engagement
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Luxury goods
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Luxusgüter
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Markenführung
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Mobilkommunikation
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Retail
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Satisfaction
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Service encounter
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Social behaviour
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USA
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9
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Hur, Won-moo
2
Moon, Tae Won
2
Al-Okaily, Nour Salah
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Bedi, Akanksha
1
Brooks, John R.
1
Funches, Vanessa
1
Hur, Won-Moo
1
Jun, Jea-Kyoon
1
Jung, Yeon Sung
1
Koenig-Lewis, Nicole
1
Madupu, Vivek
1
Moon, Taewon
1
Palmer, Adrian
1
Park, Sang Il
1
Ranganathan, Sampath Kumar
1
Schat, Aaron C. H.
1
Sen, Sandipan
1
Slehat, Muna
1
Wang, Edward Shih-tse
1
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The journal of services marketing
International journal of hospitality management
38
Journal of consumer research : JCR ; an interdisciplinary bimonthly
23
Academy of Management journal : AMJ
21
Journal of business ethics : JOBE
20
Journal of vocational behavior
18
Journal of business research : JBR
17
Journal of managerial psychology
14
The international journal of human resource management
14
International journal of contemporary hospitality management
12
International journal of human resource management
11
Human relations
10
Journal of business and psychology
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Working paper / National Bureau of Economic Research, Inc.
10
Human performance
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of personnel psychology
9
Journal of retailing and consumer services
9
Leadership & organization development journal
9
Cogent business & management
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Employee relations
7
Journal of hospitality marketing & management
7
Management decision : MD
7
Management research review
7
Personnel psychology : a journal of applied research
7
Psychology & marketing
7
Tourism management : research, policies, practice
7
Journal of management : JOM
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Administrative Sciences : open access journal
5
Career development international : the journal for executive, consultants, academics and individuals
5
Discussion paper series / IZA
5
International journal of organizational analysis
5
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
5
Journal of management
5
Journal of organizational effectiveness : people and performance ; JOEPP
5
Journal of travel and tourism marketing
5
Management communication quarterly : an international journal
5
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ECONIS (ZBW)
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
3
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
4
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
5
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
6
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
7
The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees
Wang, Edward Shih-tse
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 319-330
Persistent link: https://www.econbiz.de/10010411902
Saved in:
8
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
9
The consumer anger phenomena : causes and consequences
Funches, Vanessa
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 420-428
Persistent link: https://www.econbiz.de/10009390052
Saved in:
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