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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Einführung"
~subject:"Kundenzufriedenheit"
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Einführung
Kundenzufriedenheit
Performance measurement
67
Performance-Messung
67
Quality management
42
Qualitätsmanagement
42
Dienstleistungsqualität
12
Firm performance
12
Service quality
12
Unternehmenserfolg
12
Balanced Scorecard
9
Balanced scorecard
9
Performance management
9
Performance-Management
9
performance measurement
7
Business process management
6
Customer satisfaction
6
KMU
6
Prozessmanagement
6
SME
6
Taiwan
6
Hospital
5
Implementation
5
Krankenhaus
5
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Industrie
4
Manufacturing industries
4
Strategic management
4
Strategisches Management
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balanced scorecard
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quality management
4
Dienstleistungssektor
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Human Resource Management
3
Measurement
3
Messung
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Organisatorischer Wandel
3
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Chen, Kuen-Suan
2
Biazzo, Stefano
1
Chang, Huo-Tsan
1
Chang, Tsang-Chuan
1
Dabestani, Reza
1
Dahlgaard-Park, Su Mi
1
Garengo, Patrizia
1
Gotzamani, Katerina
1
He, Zhen
1
Hernández Mezquida, José Manuel
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Kour, Sumeet
1
Li, Xiangyang
1
Mateos-Ronco, Alicia
1
Pai, Fan-yun
1
Saljoughian, Mohammad
1
Shahin, Arash
1
Sharma, Jyoti
1
Shirouyehzad, Hadi
1
Wang, Kung-Jeng
1
Wang, Weicheng
1
Yang, Xiaoxi
1
Yeh, Tsu-ming
1
Yu, Chun-Min
1
Zhang, Min
1
Zhang, Zili
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
9
Journal of business research : JBR
9
The service industries journal
9
International journal of services and operations management
7
Tourism management : research, policies, practice
6
International journal of quality & reliability management
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
International journal of contemporary hospitality management
4
International journal of productivity and quality management : IJPQM
4
Journal of retailing and consumer services
4
The international journal of productivity and performance management : IJPPM
4
Business process management journal
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International public management journal
3
Public management review
3
Public performance & management review
3
The journal of services marketing
3
Benchmarking : an international journal
2
Benchmarking : an international journal ; BIJ
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of management reviews : IJMR
2
International journal of production research
2
International journal of public sector management : IJPSM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of air transport management
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of service management
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Quality management journal : QMJ
2
The international journal of productivity and performance management
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Abacus : a journal of accounting, finance and business studies
1
Advances in hospitality and leisure
1
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ECONIS (ZBW)
11
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1
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
2
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
3
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
6
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
7
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
8
Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun
;
Yeh, Tsu-ming
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
Saved in:
9
From ISO quality standards to an integrated management system : an implementation process in SME
Garengo, Patrizia
;
Biazzo, Stefano
- In:
Total quality management & business excellence : an …
24
(
2013
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009752093
Saved in:
10
Special issue: The human dimension and organizational performance
Dahlgaard-Park, Su Mi
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009509656
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