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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Performance measurement
42
Performance-Messung
42
Einführung
41
Implementation
41
total quality management
34
Innovation
33
Taiwan
31
Business process management
27
Prozessmanagement
27
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Relationship marketing
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Costs
22
Innovation management
22
Innovationsmanagement
22
KMU
22
Kosten
22
SME
22
TQM
22
Corporate culture
21
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Undetermined
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Article
60
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Article in journal
60
Aufsatz in Zeitschrift
60
Conference paper
4
Konferenzbeitrag
4
Case study
3
Fallstudie
3
Language
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English
60
Author
All
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Dahlgaard, Jens Jörn
2
Kuo, Tsuang
2
Marimon, Frederic
2
Wang, Kung-Jeng
2
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Baković, Tomislav
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Tsun-jin
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Chi-huang
1
Chen, Chih Ta
1
Chen, I-Wen
1
Chen, James C.
1
Chen, Jih-kuang
1
Chen, Ming-Kuen
1
Chen, S. C.
1
Chen, Wan-hong
1
Cheng, Wan Jung
1
Chien, Kang-Min
1
Cockalo, Dragan
1
Corbò, Michele
1
Crostack, Horst-Artur
1
Dabestani, Reza
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
3
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
4
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
5
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
6
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
7
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
8
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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