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isPartOf:"Wirtschaft und Gesellschaft - WuG"
~isPartOf:"Journal of service research : JSR"
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Search: subject_exact:"Dienstleistungen"
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Dienstleistung
43
Services
43
Dienstleistungsqualität
18
Dienstleistungssektor
18
Service industry
18
Service quality
18
Innovation
15
Beziehungsmarketing
13
Relationship marketing
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Dienstleistungen
11
Consumer behaviour
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Konsumentenverhalten
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Industrie- und Strukturpolitik
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Customer satisfaction
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Kundenzufriedenheit
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Wirtschaftsstruktur
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Betriebliche Wertschöpfung
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Kundenintegration
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service design
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service innovation
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Dienstleistungsmarketing
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Service management
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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cocreation
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43
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Mesch, Michael
3
Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
2
Streissler, Agnes
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Alexander, Matthew
1
Andrade, Carolina S.
1
Aspara, Jaakko
1
Baltas, George
1
Banerjee, Dipyaman
1
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1
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1
Barrios, Andrés
1
Beloglazov, Anton
1
Benoit, Sabine
1
Blocker, Christopher P.
1
Blut, Markus
1
Bolton, Lisa E.
1
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1
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1
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1
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1
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1
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1
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1
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Wirtschaft und Gesellschaft - WuG
Journal of service research : JSR
The service industries journal
60
Journal of service management
57
The journal of services marketing
56
SpringerLink / Bücher
47
Journal of business research : JBR
44
International journal of production economics
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
Journal of service research
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Ifo-Schnelldienst
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
NBER working paper series
13
Revue d'économie industrielle
13
Schriften zum Produktionsmanagement
13
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Springer eBook Collection
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Research
11
Service science, management and engineering : education for the 21st Century
11
International journal of production research
10
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Business horizons
9
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ECONIS (ZBW)
43
RePEc
11
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1
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
2
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
3
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
4
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
5
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
9
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
10
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
Mende, Martin
;
Scott, Maura L.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10011951799
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