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Salespeople
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Working paper series : WPS
Psychology & marketing
Industrial marketing management : the international journal for industrial and high-tech firms
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107
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International journal of hospitality management
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Asia Pacific journal of marketing and logistics
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Harvard business review : HBR
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Internal marketing, employee customer-oriented behaviors, and customer behavioral responses
Park, Jong Hee
;
Thi Bich Hanh Tran
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 412-426
Persistent link: https://www.econbiz.de/10011970143
Saved in:
3
When, and how salespersons spend time with customers?
Singh, Ramendra
-
2011
Persistent link: https://www.econbiz.de/10009379493
Saved in:
4
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
5
SALCUSTOR : a multi-dimensional scale for salesperson's customer orientation and implications for customer-oriented selling
Singh, Ramendra
;
Koshy, Abraham
-
2010
Persistent link: https://www.econbiz.de/10003987563
Saved in:
6
Impact of apologetic vs defensive selling strategies under negative corporate publicity : exploring the role of customer trust and gratitude
Singh, Ramendra
;
Xie, Yi
-
2010
Persistent link: https://www.econbiz.de/10003987572
Saved in:
7
Salesperson's karma orientation : a conceptual framework and research propositions
Singh, Ramendra
;
Singh, Rakesh
-
2010
Persistent link: https://www.econbiz.de/10003987576
Saved in:
8
When stress frustrates and when it does not : configural models of frustrated versus mellow salespeople
Leischnig, Alexander
;
Ivens, Björn Sven
;
Henneberg, Stephan
- In:
Psychology & marketing
32
(
2015
)
11
,
pp. 1098-1114
Persistent link: https://www.econbiz.de/10011389118
Saved in:
9
Toward understanding persuasion expressions : the activation of attitudes
Whittler, Tommy E.
;
Manolis, Chris
- In:
Psychology & marketing
32
(
2015
)
8
,
pp. 874-890
Persistent link: https://www.econbiz.de/10011307816
Saved in:
10
How do salespeople make decisions? : the role of emotions and deliberation on adaptive selling, and the moderating role of intuition
Locander, David A.
;
Mulki, Jay P.
;
Weinberg, Frankie J.
- In:
Psychology & marketing
31
(
2014
)
6
,
pp. 387-403
Persistent link: https://www.econbiz.de/10010362504
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