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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
522
Relationship marketing
522
Lieferantenmanagement
229
Supplier relationship management
229
B-to-B-Marketing
161
Business-to-business marketing
161
Consumer behaviour
106
Konsumentenverhalten
106
Customer value
64
Kundenwert
64
Salespeople
60
Verkaufspersonal
60
Customer satisfaction
57
Kundenzufriedenheit
57
Marketing management
56
Marketingmanagement
56
Social Web
49
Social web
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Customer integration
44
Kundenintegration
44
Brand management
43
Markenführung
43
Selling
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Verkauf
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Service quality
41
Betriebliche Wertschöpfung
39
Value creation
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Firm performance
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Unternehmenserfolg
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Business network
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Unternehmensnetzwerk
35
Internet marketing
31
Online-Marketing
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Confidence
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Vertrauen
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E-commerce
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Electronic Commerce
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Cadeaux, Jack
2
Song, Hua
2
Yu, Kangkang
2
Ahearne, Michael
1
Akter, Shahriar
1
Allen, B. J.
1
Anand, Ankit
1
Andrews, Michelle
1
Arslanagic-Kalajdzic, Maja
1
Auh, Seigyoung
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Boichuk, Jeffrey P.
1
Borraz, Stéphane
1
Briggs, Elten
1
Brown, Tom
1
Bruhn, Manfred
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
Chan, Tommy K. H.
1
Chaudhry, Smita
1
Chong, Alain Yee Loong
1
Coughlan, Joseph
1
Dahl, Darren W.
1
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1
Deng, Xiaoyan
1
Derfuß, Klaus
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1
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1
Eller, Tönnjes Freerk
1
Ellis-Chadwick, Fiona
1
Ferraro, Carla
1
Fornell, Claes
1
Franke, George R.
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of marketing
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
2
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
5
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
6
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
7
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
8
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
9
Customer experience journeys : loyalty loops versus involvement spirals
Siebert, Anton
;
Gopaldas, Ahir
;
Lindridge, Andrew
; …
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 45-66
Persistent link: https://www.econbiz.de/10012231616
Saved in:
10
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
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