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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
559
Relationship marketing
559
Lieferantenmanagement
229
Supplier relationship management
229
B-to-B-Marketing
154
Business-to-business marketing
154
Consumer behaviour
115
Konsumentenverhalten
115
Marketing management
74
Marketingmanagement
74
Customer satisfaction
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Kundenzufriedenheit
73
Customer value
64
Kundenwert
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Social Web
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Social web
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Customer integration
54
Kundenintegration
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Salespeople
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Verkaufspersonal
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Betriebliche Wertschöpfung
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Service quality
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Value creation
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Brand management
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Markenführung
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Confidence
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Vertrauen
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Selling
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Verkauf
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Firm performance
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Unternehmenserfolg
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Brand image
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Markenimage
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Internet marketing
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Online-Marketing
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Roy, Sanjit Kumar
3
Balaji, M. S.
2
Cadeaux, Jack
2
Rizomyliotis, Ioannis
2
Song, Hua
2
Sreejesh, S.
2
Yu, Kangkang
2
Akter, Shahriar
1
Anderl, Eva
1
Apostolos, Giovanis
1
Arslanagic-Kalajdzic, Maja
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Ashill, Nicholas
1
Augusto, Mário Gomes
1
Bala, Pradip Kumar
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Boisvert, Jean
1
Briggs, Elten
1
Bruhn, Manfred
1
Burford, Oksana
1
Bush, Alan J.
1
Butaney, Gul T.
1
Campbell, Colin L.
1
Casidy, Riza
1
Chan, Tommy K. H.
1
Chatterjee, Swagato
1
Chaudhry, Smita
1
Chong, Alain Yee Loong
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Coelho, Filipe
1
Coughlan, Joseph
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Daugherty, Patricia J.
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Dwivedi, Yogesh Kumar
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Ellis-Chadwick, Fiona
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1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
Ferraro, Carla
1
Gemser, Gerda
1
Gounaris, Spiros
1
Gravier, Michael J.
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of strategic marketing
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
5
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
6
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
7
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
8
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
9
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
10
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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