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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Dienstleistungsqualität"
~subject:"Marketing management"
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Dienstleistungsqualität
Marketing management
Beziehungsmarketing
398
Relationship marketing
398
Lieferantenmanagement
208
Supplier relationship management
208
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
55
Konsumentenverhalten
55
Customer value
50
Kundenwert
50
Salespeople
49
Verkaufspersonal
49
Marketingmanagement
46
Selling
39
Verkauf
39
Betriebliche Wertschöpfung
36
Customer integration
36
Kundenintegration
36
Value creation
36
Customer satisfaction
35
Kundenzufriedenheit
35
Social Web
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Social web
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Business network
32
Firm performance
32
Unternehmenserfolg
32
Unternehmensnetzwerk
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Confidence
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Vertrauen
29
Brand management
28
Markenführung
28
Service quality
25
Internet marketing
23
Online-Marketing
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New product development
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22
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21
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Terho, Harri
6
Agnihotri, Raj
2
Cadeaux, Jack
2
Chen, Annie Huiling
2
Eggert, Andreas
2
Gölgeci, Ismail
2
Haas, Alexander
2
Jaakkola, Elina
2
Paswan, Audhesh
2
Peng, Norman
2
Song, Hua
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Akter, Shahriar
1
Andersen, Poul Houman
1
Archer-Brown, Chris
1
Arnett, Dennis B.
1
Arslanagic-Kalajdzic, Maja
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Barroso, Carmen
1
Behera, Rajat Kumar
1
Beverland, Michael B.
1
Bhatia, Sandhya
1
Bozkurt, Sıddık
1
Briggs, Elten
1
Bruhn, Manfred
1
Bush, Alan J.
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Campbell, Colin L.
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Cao, Guangming
1
Casidy, Riza
1
Chan, Tommy K. H.
1
Chang, Yu
1
Chaudhry, Smita
1
Chirumalla, Koteshwar
1
Chong, Alain Yee Loong
1
Christodoulides, George
1
Clark, Moira
1
Coughlan, Joseph
1
Coviello, Nicole
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
200
Journal of business research : JBR
148
International journal of hospitality management
124
The journal of services marketing
97
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
56
Journal of strategic marketing
54
Services marketing quarterly
52
International journal of contemporary hospitality management
51
Journal of service research : JSR
48
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
40
The journal of business & industrial marketing
40
Cogent business & management
38
Journal of the Academy of Marketing Science
36
European journal of marketing : EJM
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The TQM journal : the international review of organizational improvement
29
International journal of electronic customer relationship management : IJECRM
28
Journal of service research
27
Marketing intelligence & planning
27
Journal of marketing
26
Journal of retailing
26
The international journal of bank marketing : IJBM
26
International journal of quality and service sciences
24
International journal of services and operations management
22
Journal of air transport management
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Managing service quality : MSQ ; an international journal
21
Business horizons
20
International journal of productivity and quality management : IJPQM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of services, economics and management
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
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ECONIS (ZBW)
71
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Strategic use of social media in marketing and financial performance : the B2B SME context
Cao, Guangming
;
Weerawardena, Jay
- In:
Industrial marketing management : the international …
111
(
2023
),
pp. 41-54
Persistent link: https://www.econbiz.de/10014368295
Saved in:
2
B2B customer journeys : conceptualization and an integrative framework
Purmonen, Arttu
;
Jaakkola, Elina
;
Terho, Harri
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 74-87
Persistent link: https://www.econbiz.de/10014433603
Saved in:
3
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
4
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
5
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
6
Is it enough to be market-oriented? : how coopetition and industry experience affect the relationship between a market orientation and customer satisfaction performance
Crick, James M.
;
Karami, Masoud
;
Crick, Dave
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 62-75
Persistent link: https://www.econbiz.de/10013206397
Saved in:
7
Digital content marketing in business markets : activities, consequences, and contingencies along the customer journey
Terho, Harri
;
Mero, Joel
;
Siutla, Lotta
;
Jaakkola, Elina
- In:
Industrial marketing management : the international …
105
(
2022
),
pp. 294-310
Persistent link: https://www.econbiz.de/10013494024
Saved in:
8
How customer knowledge affects exploration : generating, guiding, and gatekeeping
Sihvonen, Antti
;
Luoma, Jukka
;
Falk, Tomas
- In:
Industrial marketing management : the international …
94
(
2021
),
pp. 90-105
Persistent link: https://www.econbiz.de/10012513123
Saved in:
9
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
10
Performance implications of the buyer-supplier market orientation fit
Gligor, David M.
;
Gölgeci, Ismail
;
Newman, Christopher
; …
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 161-173
Persistent link: https://www.econbiz.de/10012501947
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