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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Dienstleistungsqualität"
~subject:"Salespeople"
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Dienstleistungsqualität
Salespeople
Beziehungsmarketing
398
Relationship marketing
398
Lieferantenmanagement
208
Supplier relationship management
208
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
55
Konsumentenverhalten
55
Customer value
50
Kundenwert
50
Verkaufspersonal
49
Marketing management
46
Marketingmanagement
46
Selling
39
Verkauf
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Betriebliche Wertschöpfung
36
Customer integration
36
Kundenintegration
36
Value creation
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Customer satisfaction
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Kundenzufriedenheit
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Social Web
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Social web
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Business network
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Firm performance
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Unternehmenserfolg
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Unternehmensnetzwerk
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Confidence
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Vertrauen
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Brand management
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Markenführung
28
Service quality
25
Internet marketing
23
Online-Marketing
23
New product development
22
Produktentwicklung
22
Brand image
21
Innovation
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Agnihotri, Raj
4
Terho, Harri
4
Bush, Alan J.
3
Chaker, Nawar N.
3
Itani, Omar S.
3
Lussier, Bruno
3
Moncrief, William C.
3
Beeler, Lisa L.
2
Cadeaux, Jack
2
Chen, Annie Huiling
2
Guenzi, Paolo
2
La Rocca, Antonella
2
Nowlin, Edward L.
2
Peng, Norman
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Sharma, Arun
2
Song, Hua
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Ancillai, Chiara
1
Arli, Denni
1
Arslanagic-Kalajdzic, Maja
1
Babakus, Emin
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Bala, Pradip Kumar
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Balaji, M. S.
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Balboni, Bernardo
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Bhatia, Sandhya
1
Bonney, Leff
1
Boso, Nathaniel
1
Briggs, Elten
1
Bruhn, Manfred
1
Campbell, Colin L.
1
Cardinali, Silvio
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
195
Journal of business research : JBR
124
International journal of hospitality management
119
The journal of services marketing
97
The service industries journal
80
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
52
Services marketing quarterly
50
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
The journal of personal selling & sales management : JPSSM
41
Journal of the Academy of Marketing Science
40
Journal of service management
38
The journal of business & industrial marketing
37
Cogent business & management
29
Journal of service research
29
Journal of strategic marketing
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
Journal of marketing
25
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of retailing
21
Managing service quality : MSQ ; an international journal
21
European journal of marketing : EJM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
19
International journal of productivity and quality management : IJPQM
18
Journal of personal selling & sales management
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
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ECONIS (ZBW)
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1
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
2
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
3
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
4
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
5
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
6
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
7
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
8
The salesperson as a knowledge broker : the effect of sales influence tactics on customer learning, purchase decision, and profitability
Bonney, Leff
;
Beeler, Lisa L.
;
Johnson, Ross W.
; …
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 352-365
Persistent link: https://www.econbiz.de/10013326862
Saved in:
9
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
10
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
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