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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
398
Relationship marketing
398
Lieferantenmanagement
208
Supplier relationship management
208
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
55
Konsumentenverhalten
55
Customer value
50
Kundenwert
50
Salespeople
49
Verkaufspersonal
49
Marketing management
46
Marketingmanagement
46
Selling
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Verkauf
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Betriebliche Wertschöpfung
36
Customer integration
36
Kundenintegration
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Value creation
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Customer satisfaction
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Kundenzufriedenheit
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Social Web
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Social web
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Business network
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Firm performance
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Unternehmenserfolg
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Unternehmensnetzwerk
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Confidence
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Brand management
28
Markenführung
28
Service quality
25
Internet marketing
23
Online-Marketing
23
New product development
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Produktentwicklung
22
Brand image
21
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Casidy, Riza
3
Abosag, Ibrahim
2
Cadeaux, Jack
2
Song, Hua
2
Yu, Kangkang
2
Akrout, Houcine
1
Akter, Shahriar
1
Arslanagic-Kalajdzic, Maja
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Biggemann, Sergio
1
Boßow-Thies, Silvia
1
Brammer, Stephen
1
Briggs, Elten
1
Brown, James R.
1
Bruhn, Manfred
1
Bush, Alan J.
1
Campbell, Colin L.
1
Chan, Tommy K. H.
1
Chang, Shu-hao
1
Chaudhry, Smita
1
Cheng, Julian Ming Sung
1
Chih, Wen-hai
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Chong, Alain Yee Loong
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Chonko, Lawrence B.
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Chumpitaz Caceres, Rubén
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Coughlan, Joseph
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Cuevas, Javier Marcos
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Dowell, David
1
Dwivedi, Yogesh Kumar
1
Ekici, Ahmet
1
Ellis-Chadwick, Fiona
1
Fandel, Diana
1
Ferraro, Carla
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
222
Journal of business research : JBR
137
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
84
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
37
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
The journal of business & industrial marketing
29
Journal of service research
27
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
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We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
2
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
3
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
4
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
5
The effects of supplier B2B sustainability positioning on buyer performance : the role of trust
Casidy, Riza
;
Yan, Li
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 311-323
Persistent link: https://www.econbiz.de/10013259087
Saved in:
6
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
7
Sharing is the name of the game : exploring the role of social media communication practices on B2B customer relationships in the life sciences industry
Rose, Susan
;
Fandel, Diana
;
Saraeva, Anastasiya
; …
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 52-62
Persistent link: https://www.econbiz.de/10012501937
Saved in:
8
Customer identification : the missing link between relationship quality and supplier performance
Mohan, Mayoor
;
Nyadzayo, Munyaradzi W.
;
Casidy, Riza
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 220-232
Persistent link: https://www.econbiz.de/10013206320
Saved in:
9
Creating trust and commitment in B2B services
Gansser, Oliver Alexander
;
Boßow-Thies, Silvia
;
Krol, …
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 274-285
Persistent link: https://www.econbiz.de/10013206323
Saved in:
10
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
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