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language:"eng"
~subject:"Dienstleistungsqualität"
~subject:"Qualitätsmanagement"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
Qualitätsmanagement
Beziehungsmarketing
244
Relationship marketing
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USA
23
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23
Marketingmanagement
21
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Fallstudie
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3
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Al-Hakmani, Ali
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Altinay, Levent
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Amagoh, Francis
1
Baron, Steve
1
Bungay Stanier, Michael
1
Buss, Christian
1
Caruana, Albert
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Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Dixit, Ashutosh
1
Faerber, Andreas
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Kanchana, Rapee
1
Kendall, Howard
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
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1
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Offodile, O. Felix
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Paranko, Jari
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1
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Raich, Margit
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International journal of services and operations management
3
Management research review
2
Benchmarking : an international journal ; BIJ
1
Corporate brand and corporate reputation
1
Erfolgreiches Management
1
Financial institutions and development
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Quality management journal : QMJ
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
23
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.
;
Dixit, Ashutosh
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
Saved in:
4
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
5
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
6
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
7
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
8
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
9
Use of a value-balance model to guide employee behavior to meet customer needs : an exploratory application
Buss, Christian
;
Faerber, Andreas
- In:
Erfolgreiches Management
,
(pp. 11-37)
.
2010
Persistent link: https://www.econbiz.de/10008669591
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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