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person:"Bauer, Hans H."
~person:"Smith, Alan D."
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer experience management"
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Consumer behaviour
Dienstleistungsqualität
Beziehungsmarketing
79
Relationship marketing
79
Deutschland
24
Germany
24
Konsumentenverhalten
19
Theorie
19
Theory
19
USA
16
United States
16
E-commerce
9
Electronic Commerce
9
Customer satisfaction
8
Estimation
8
Kundenzufriedenheit
8
Schätzung
8
Customer value
7
Kundenwert
7
Lieferantenmanagement
7
Marketing management
7
Marketingmanagement
7
Service quality
7
Supplier relationship management
7
Kundenbindung
6
Market research
6
Marktforschung
6
Automotive industry
5
CRM
5
Einzelhandel
5
Kfz-Industrie
5
Kundenmanagement
5
Lieferkette
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Retail trade
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Supply chain
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Brand image
4
Electronic Banking
4
Electronic banking
4
Empirical method
4
Empirische Methode
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English
13
German
12
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Bauer, Hans H.
Smith, Alan D.
Han, Heesup
47
Mattila, Anna S.
33
Hollebeek, Linda D.
31
Verhoef, Peter C.
29
Bruhn, Manfred
27
Prentice, Catherine
27
Gil Saura, Irene
25
Kumar, V.
25
Loureiro, Sandra Maria Correia
23
Klaus, Philipp
22
Bang, Nguyen
20
Huber, Frank
20
Rather, Raouf Ahmad
20
Hyun, Sunghyup Sean
18
Mittal, Vikas
18
Usman, Osly
18
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Evanschitzky, Heiner
16
Gustafsson, Anders
16
Herrmann, Andreas
16
So, Kevin Kam Fung
16
Balaji, M. S.
15
Grewal, Dhruv
15
Japutra, Arnold
15
Khan, Imran
15
Lemon, Katherine N.
15
McColl-Kennedy, Janet R.
15
Quach, Sara
15
Rahman, Zillur
15
Sesé, F. Javier
15
Swoboda, Bernhard
15
Walsh, Gianfranco
15
Wangenheim, Florian von
15
Aksoy, Lerzan
14
Foscht, Thomas
14
Homburg, Christian
14
Sreejesh, S.
14
Tanford, Sarah
14
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
International journal of business information systems : IJBIS
3
International journal of services and operations management
2
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
Consumer-brand relationships : theory and practice
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsmarketing
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
International journal of business innovation and research
1
International journal of electronic finance : IJEF
1
International journal of logistics systems and management
1
International journal of process management and benchmarking : IJPMB
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Reihe: Management-Know-how / M : praxisnah und aktuell
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ECONIS (ZBW)
25
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1
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
2
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
3
Ethical and managerial aspects of social network advertisement
Smith, Alan D.
;
Offodile, O. Felix
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
4
,
pp. 28-51
Persistent link: https://www.econbiz.de/10011591109
Saved in:
4
Love actually? : measuring and exploring consumers' brand love
Heinrich, Daniel
;
Albrecht, Carmen-Maria
;
Bauer, Hans H.
- In:
Consumer-brand relationships : theory and practice
,
(pp. 137-150)
.
2012
Persistent link: https://www.econbiz.de/10009739833
Saved in:
5
Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
Saved in:
6
Credit crunch and loan acquisition concerns in a recessional economy : an empirical study
Smith, Alan D.
- In:
International journal of electronic finance : IJEF
4
(
2010
)
4
,
pp. 297-322
Persistent link: https://www.econbiz.de/10008698042
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
10
Loyalty card programs, customer relationship and information technology : an exploratory approach
Smith, Alan D.
;
Potter, Jodi A.
- In:
International journal of business innovation and research
4
(
2010
)
1/2
,
pp. 65-92
Persistent link: https://www.econbiz.de/10003953748
Saved in:
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