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person:"Ukko, Juhani"
~subject:"Betriebliche Wertschöpfung"
~subject:"Dienstleistungsqualität"
~type:"article"
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Betriebliche Wertschöpfung
Dienstleistungsqualität
Performance measurement
26
Performance-Messung
26
Performance management
16
Performance-Management
16
Balanced Scorecard
6
Balanced scorecard
6
Service quality
6
Innovation management
5
Innovationsmanagement
5
Performance
5
Business network
4
Dienstleistungssektor
4
Finland
4
Finnland
4
Innovation
4
Service industry
4
Unternehmensnetzwerk
4
Value creation
4
Beziehungsmarketing
3
Bundling strategy
3
Customer satisfaction
3
Customer service
3
Firm performance
3
Industrie
3
Kundenservice
3
Kundenzufriedenheit
3
Leistungsbündel
3
Manufacturing industries
3
Performance measurement system
3
Relationship marketing
3
Service
3
Unternehmenserfolg
3
Dienstleistungsmanagement
2
Forschungskooperation
2
Innovation capability
2
Inter-firm cooperation
2
KMU
2
Leistungsentgelt
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7
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Ukko, Juhani
Shahin, Arash
6
Pekkola, Sanna
5
Park, Sang-June
4
Saunila, Minna
4
Asif, Muhammad
3
Cricelli, Livio
3
Dabestani, Reza
3
Grimaldi, Michele
3
Kumar, Satish
3
Lyu, Yijing
3
Marimon, Frederic
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Adel, Riham
2
Ahmed, Zahir
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bagur-Femenías, Llorenç
2
Bastl, Marko
2
Burgess, James Francis
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Galetzka, Mirjam
2
Gupta, V. K.
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Hofmann, Erik
2
Iazzolino, Gianpaolo
2
Itani, Omar S.
2
Janeschek, Sabine
2
Johnson, Mark
2
Jolly, Phillip M.
2
Jääskeläinen, Aki
2
Karatzas, Antonios
2
Kashif Hussain
2
Kivijärvi, Hannu
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of intelligent enterprise : IJIE
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
3
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
6
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
7
Value creation through measurement of innovation capability : an intellectual capital management perspective
Pekkola, Sanna
;
Saunila, Minna
;
Sillanpää, Virpi
; …
- In:
International journal of intelligent enterprise : IJIE
2
(
2013/14
)
2/3
,
pp. 196-212
Persistent link: https://www.econbiz.de/10011347684
Saved in:
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