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person:"Zhang, Hanqin Qiu"
~person:"Fongsuwan, Wanno"
~subject:"Customer experience"
~subject:"Dienstleistungsqualität"
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Customer experience
Dienstleistungsqualität
Hotel industry
14
Hotellerie
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China
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Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
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Service quality
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Consumer behaviour
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Konsumentenverhalten
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Competitive strategy
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Investitionsentscheidung
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Investment decision
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Personalmanagement
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Thailand
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Tourismus
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customer loyalty
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customer satisfaction
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1994-2010
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Affinity-seeking strategies
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Airbnb
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Betriebliche Standortwahl
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Branch office
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Branchenentwicklung
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Budget hotel
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Zhang, Hanqin Qiu
Fongsuwan, Wanno
Han, Heesup
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Karatepe, Osman M.
8
Torres, Edwin N.
8
Law, Chun Hung Roberts
7
Shahin, Arash
7
Dabestani, Reza
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Kim, Woo Gon
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Qu, Hailin
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Caber, Meltem
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Shirouyehzad, Hadi
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Albayrak, Tahir
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Ali, Faizan
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Assaker, Guy
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Butters, R. Andrew
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Cobanoglu, Cihan
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Daskin, Mustafa
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Hubbard, Thomas N.
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Hung, Kam
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Lehto, Xinran Y.
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Mattila, Anna S.
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Park, Jungkun
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So, Kevin Kam Fung
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Xu, Xun
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Ariffin, Ahmad Azmi M.
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Cham Tat Huei
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Chen, Chiang-ming
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Chen, Yong
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Dedeoğlu, Bekir Bora
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Fong, Lawrence Hoc Nang
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Grobelna, Aleksandra
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Huan, Tzung-cheng
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Kim, Jong Min
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Journal for global business advancement : JGBA
3
International journal of hospitality management
2
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ECONIS (ZBW)
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1
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
2
The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
Saved in:
3
The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
4
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
5
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
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