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subject:"Bundling strategy"
~accessRights:"restricted"
~subject:"Callcenter"
~subject:"Emotion"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Callcenter
Emotion
Customer service
875
Kundenservice
875
Dienstleistungsqualität
563
Service quality
563
Kundenzufriedenheit
464
Customer satisfaction
463
Beziehungsmarketing
441
Relationship marketing
441
Consumer behaviour
373
Konsumentenverhalten
373
Beschwerdemanagement
174
Complaint management
173
Dienstleistungssektor
125
Service industry
125
Arbeitsverhalten
82
Work behaviour
82
Dienstleistung
63
Einzelhandel
63
Retail trade
62
Services
61
Online retailing
60
Online-Handel
60
Salespeople
55
Service recovery
55
Verkaufspersonal
55
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
47
Roboter
47
Service failure
46
Electronic Commerce
45
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
36
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
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33
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140
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6
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6
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English
139
German
12
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Prentice, Catherine
5
Gremler, Dwayne D.
4
Medler-Liraz, Hana
4
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Miao, Li
3
Seger-Guttmann, Tali
3
Barnes, Donald C.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Diefendorff, James M.
2
Gabriel, Allison S.
2
Gong, Taeshik
2
Gouthier, Matthias
2
Groth, Markus
2
Kleef, Gerben A. van
2
Ludwig, Nadine L.
2
Nüttgens, Markus
2
Riel, Allard C. R. van
2
Thomas, Oliver
2
Ulaga, Wolfgang
2
Wang, Xuequn
2
Zablah, Alex R.
2
Aa, Zanna van der
1
Aattila, Anna S.
1
Abney, Alexandra K.
1
Agnihotri, Durgesh
1
Ahmed Hassaan Mohammed Ali
1
Al Khoury, Grace
1
Al-Hawari, Mohd Ahmad
1
Alhakimi, Wail
1
Allon, Gad
1
Almanza, Barbara
1
Altman, Daniel
1
Ambrose, Maureen
1
Amit, Adi
1
Anaya, Gerardo Joel
1
Angsuthon Srisuthisa-ard
1
Aparicio-Valverde, Mireia
1
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Journal of retailing and consumer services
13
International journal of hospitality management
12
SpringerLink / Bücher
9
The journal of services marketing
6
Journal of business research : JBR
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Springer eBook Collection / Business and Economics
4
Academy of Management journal : AMJ
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production research
2
International journal of quality and service sciences
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Manufacturing & service operations management : M & SOM
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Personnel psychology : a journal of applied research
2
Psychology & marketing
2
Service business
2
Technology mediated service encounters
2
The Cornell hospitality quarterly
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Applying predictive analytics within the service sector
1
Asia Pacific journal of management
1
Asia-Pacific journal of business administration
1
Baltic journal of management : BJM
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business horizons
1
California management review
1
Employee voice at work
1
European journal of operational research : EJOR
1
Fokus Dienstleistungsmarketing
1
Global business and organizational excellence : GBOE
1
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ECONIS (ZBW)
151
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
4
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
8
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
9
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
10
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
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