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subject:"Bundling strategy"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
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Bundling strategy
Customer satisfaction
Customer service
71
Kundenservice
71
Beziehungsmarketing
28
Relationship marketing
28
Dienstleistungsqualität
20
Service quality
20
Kundenzufriedenheit
17
Deutschland
16
Germany
16
Dienstleistung
9
Dienstleistungssektor
9
Salespeople
9
Service industry
9
Verkaufspersonal
9
Beschwerdemanagement
8
Consumer behaviour
8
Konsumentenverhalten
8
Complaint management
7
Kundenbindung
7
Kundenmanagement
6
Services
6
Electronic Commerce
5
Kundenorientierung
5
Leistungsbündel
5
Lieferantenmanagement
5
Supplier relationship management
5
Confidence
4
Customer integration
4
Erfolgsfaktor
4
Innovation
4
Kundenintegration
4
Servicepolitik
4
Success factor
4
Theorie
4
Theory
4
Unternehmen
4
Unternehmensbezogene Dienstleistung
4
Vertrauen
4
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7
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14
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14
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2
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English
14
German
7
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Nüttgens, Markus
2
Thomas, Oliver
2
Ashill, Nicholas
1
Baader, Andreas
1
Barkawi, Karim
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Cheng, Yin-hui
1
Chuang, Shih-chieh
1
Edvardsson, Bo
1
Falter, Mareike
1
Fellmann, Michael
1
Gwinner, Kevin Patrick
1
Hadwich, Karsten
1
Henten, Anders
1
Hinterhuber, Hans H.
1
Ho, Bach Quang
1
Homayounfard, Amir
1
Iglesias Argu͏̈elles, Víctor
1
Kim, Wansoo
1
Koch, Verena
1
Lages, Cristiana R.
1
Li, Richard C.
1
Loos, Peter
1
Malhotra, Neeru
1
Matzler, Kurt
1
Medler-Liraz, Hana
1
Moliner-Tena, Miguel A.
1
Montanus, Sven
1
Nguyen, Nha
1
Ok, Chihyung
1
Rajaobelina, Lova
1
Ricard, Line
1
Schmidt, Maxie
1
Seger-Guttmann, Tali
1
Stampfl, Nora S.
1
Sundbo, Donna
1
Sundbo, Jon
1
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SpringerLink / Bücher
The service industries journal
Journal of retailing and consumer services
48
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
34
Journal of service research : JSR
18
Journal of service research
15
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service management
11
Journal of service theory and practice
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Journal of the Academy of Marketing Science
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of quality and service sciences
7
Journal of air transport management
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
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ECONIS (ZBW)
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1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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