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subject:"Bundling strategy"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Arbeitsverhalten
Customer satisfaction
Customer service
2,993
Kundenservice
2,993
Beziehungsmarketing
1,103
Relationship marketing
1,103
Dienstleistungsqualität
1,091
Service quality
1,091
Kundenzufriedenheit
963
Consumer behaviour
744
Konsumentenverhalten
744
Deutschland
377
Germany
373
Beschwerdemanagement
344
Complaint management
343
Theorie
291
Theory
291
Dienstleistungssektor
255
Service industry
254
USA
182
United States
182
Emotion
180
Dienstleistung
172
Electronic Commerce
142
Einzelhandel
136
Retail trade
134
Services
130
Leistungsbündel
129
E-commerce
123
Online retailing
123
Online-Handel
123
Salespeople
116
Verkaufspersonal
116
Work behaviour
116
Qualitätsmanagement
105
Lieferantenmanagement
100
Quality management
100
Supplier relationship management
100
Callcenter
93
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534
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124
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976
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190
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5
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86
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24
Non-commercial literature
24
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22
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9
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2
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2
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2
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1
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1
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1
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1
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1
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English
1,017
German
155
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Thomas, Oliver
11
Van Vaerenbergh, Yves
9
Fellmann, Michael
8
Gustafsson, Anders
8
Gouthier, Matthias
7
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gruber, Thorsten
6
Medler-Liraz, Hana
6
Nüttgens, Markus
6
Schlicker, Michael
6
Sharma, Piyush
6
Shin, Hyunju
6
Stauss, Bernd
6
Söderlund, Magnus
6
Gremler, Dwayne D.
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Seger-Guttmann, Tali
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Georgiev, Marin
4
Hinterhuber, Hans H.
4
Lay, Gunter
4
Luczak, Holger
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Terziev, Venelin
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Walsh, Gianfranco
4
Witell, Lars
4
Alkire, Linda
3
Auh, Seigyoung
3
Bonfanti, Angelo
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Kundendienstverband Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institut für Systemtechnik und Innovationsforschung
1
Institute of Leadership and Management <London>
1
Universität Rostock
1
Universität Ulm
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
Westfälische Wilhelms-Universität Münster
1
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Journal of retailing and consumer services
52
The journal of services marketing
51
International journal of hospitality management
47
Journal of business research : JBR
38
Journal of service research : JSR
22
International journal of contemporary hospitality management
17
Journal of service research
16
Journal of hospitality marketing & management
14
Journal of service management
14
The service industries journal
14
Journal of service theory and practice
12
Journal of service theory and practice : JSTP
11
Service business
11
Services marketing quarterly
11
Journal of retailing
10
Journal of the Academy of Marketing Science
10
The TQM journal : the international review of organizational improvement
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Managing service quality : MSQ ; an international journal
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of business and economics
8
International journal of quality and service sciences
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of air transport management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
SpringerLink / Bücher
7
The Cornell hospitality quarterly
7
Tourism management : research, policies, practice
7
Cogent business & management
6
International journal of production economics
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
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All
ECONIS (ZBW)
1,171
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231
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
232
Impact of introducing a customer services component during secondary school education to improve small and medium-sized enterprises : a case study in Bangladesh
Forhad, Abdur Rahman
;
Ahsan, Md. Rajibul
;
Alam, Gazi …
- In:
Society and business review
17
(
2022
)
3
,
pp. 337-353
Persistent link: https://www.econbiz.de/10013363055
Saved in:
233
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
234
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
235
An integrated service recovery process for service failures : insights from systematic review
Anwar, Sohail
;
Ozuem, Wilson
- In:
Qualitative market research : an international journal
25
(
2022
)
4
,
pp. 433-452
Persistent link: https://www.econbiz.de/10013380492
Saved in:
236
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
237
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
238
Millennials and repurchasing behaviour : a collectivist emerging market
Lee, Yangim
;
Vu, An
;
Trim, Peter R. J.
- In:
International journal of retail and distribution management
50
(
2022
)
5
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013398073
Saved in:
239
Designing servicescapes for transformative service conversations : lessons from mental health services
Gopaldas, Ahir
;
Siebert, Anton
;
Ertimur, Burçak
- In:
Journal of consumer marketing
39
(
2022
)
6
,
pp. 649-659
Persistent link: https://www.econbiz.de/10013399788
Saved in:
240
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
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