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subject:"Consumer behaviour"
~isPartOf:"Service business"
~language:"eng"
~subject:"Customer integration"
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Search: subject_exact:"Customer satisfaction"
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Consumer behaviour
Customer integration
Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Relationship marketing
42
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
Emotion
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
Trust
5
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Undetermined
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2
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Article
46
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46
Aufsatz in Zeitschrift
46
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English
Author
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Le Nguyen Hau
2
Pham Ngoc Thuy
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chang, Hsin Hsin
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Frías Jamilena, Dolores María
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, María
1
Gil Saura, Irene
1
Gilboa, Shaked
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Henseler, Jörg
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Hess, Ronald L. <Jr.>
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Hoa Pham Thi
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Hosseini, Seyed Yaghoub
1
Huang, Shiu-Li
1
Huang, Tseng-Lung
1
Huerta-Álvarez, Rocío
1
Hung, Shiu-Wan
1
Iglesias Argu͏̈elles, Víctor
1
Jang, Soocheong
1
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Service business
Journal of retailing and consumer services
320
International journal of hospitality management
187
Journal of business research : JBR
148
The journal of services marketing
106
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
78
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
57
The service industries journal
52
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of service management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of strategic marketing
36
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of the Academy of Marketing Science
28
The international review of retail, distribution and consumer research
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of air transport management
26
The TQM journal : the international review of organizational improvement
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Journal of internet commerce
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
5
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
6
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
9
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
10
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
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