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subject:"Consumer behaviour"
~subject:"Customer service"
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Consumer behaviour
Customer service
Salespeople
2,364
Verkaufspersonal
2,364
Verkauf
857
Selling
854
Beziehungsmarketing
570
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570
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Arbeitszufriedenheit
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Customer satisfaction
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Job satisfaction
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Wieseke, Jan
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Chaker, Nawar N.
4
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4
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3
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3
Lam, Son K.
3
Moncrief, William C.
3
Muzumdar, Prathamesh
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Pantano, Eleonora
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Plouffe, Christopher R.
3
Román, Sergio
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Verbeke, Willem J. M. I.
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Weisfeld-Spolter, Suri
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Yoo, Jaewon
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Zablah, Alex R.
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Ahearne, Michael
2
Amenuvor, Fortune Edem
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Apiradee Wongkitrungrueng
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Beeler, Lisa L.
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Journal of retailing and consumer services
21
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of business research : JBR
17
The journal of personal selling & sales management : JPSSM
17
Journal of retailing
11
Journal of the Academy of Marketing Science
11
International journal of retail & distribution management
9
Journal of personal selling & sales management
7
Journal of service research : JSR
7
The service industries journal
6
European journal of marketing : EJM
4
International journal of hospitality management
4
Journal of marketing theory and practice
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of business & industrial marketing
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
Journal of customer behaviour
3
Marketing : ZFP ; journal of research and management
3
Psychology & marketing
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of electronic marketing and retailing : IJEMR
2
Journal of Islamic marketing
2
Journal of business-to-business marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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The Oxford handbook of strategic sales and sales management
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ECONIS (ZBW)
340
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1
Human vs. automated sales agents : how and why customer responses shift across sales stages
Adam, Martin
;
Roethke, Konstantin
;
Benlian, Alexander
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1148-1168
Persistent link: https://www.econbiz.de/10014384219
Saved in:
2
Do business customers perceive what salespeople believe? : perceptions of salesperson adoption of innovations
Endres, Herbert
;
Helm, Roland
;
Schmitz, Christian
; …
- In:
The journal of product innovation management : an …
40
(
2023
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10014291979
Saved in:
3
Benefits, discounts, features, and value as communication foci in selling : exploring concepts, drivers, and outcomes
Klarmann, Martin
;
Wouters, Marc
- In:
Journal of personal selling & sales management
43
(
2023
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10014293059
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
6
Female consumer entrepreneurship in Asia : capabilities for micro-entrepreneurial success and the role of coaching and training
Darwina Arshad
;
Hogdkinson, Ian R.
;
Hughes, Paul
; …
- In:
Journal of entrepreneurship in emerging economies
16
(
2024
)
1
,
pp. 188-208
Persistent link: https://www.econbiz.de/10014473011
Saved in:
7
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
8
Beyond skin-deep : triple roles of salesperson attractiveness and consumer bargaining styles
Apiradee Wongkitrungrueng
;
Krittinee Nuttavuthisit
; …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 283-304
Persistent link: https://www.econbiz.de/10014511632
Saved in:
9
Mass customization's online sales configurator capabilities and purchase intention : the roles of psychological empowerment and ownership
Meddeb, Marwa
;
Moulins, Jean-Louis
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 1-10)
.
2024
Persistent link: https://www.econbiz.de/10014500979
Saved in:
10
Influence of substantive corporate social responsibility attribution on salespeople's value-based selling : a resource perspective
Yan, Aimin
;
Jiang, Biyun
;
Zang, Zhimei
- In:
Chinese management studies
18
(
2024
)
2
,
pp. 375-404
Persistent link: https://www.econbiz.de/10014483354
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