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subject:"Customer service"
~language:"eng"
~subject:"Electronic banking"
~subject:"Self-service technology"
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Customer service
Electronic banking
Self-service technology
Selbstbedienung
391
Self-service
385
Consumer behaviour
229
Konsumentenverhalten
229
Kundenzufriedenheit
117
Customer satisfaction
116
Dienstleistungsqualität
110
Service quality
110
Innovation adoption
83
Innovationsakzeptanz
83
Einzelhandel
54
Retail trade
53
Beziehungsmarketing
47
Relationship marketing
47
Technischer Fortschritt
38
Technological change
38
USA
32
United States
31
Electronic Banking
30
self-service technology
30
Customer integration
23
Kundenintegration
23
Food retailing
21
Lebensmitteleinzelhandel
21
Beschwerdemanagement
20
Complaint management
20
Innovation diffusion
20
Innovationsdiffusion
20
Dienstleistungssektor
19
Self-service technologies
19
Service industry
19
Kundenservice
18
Technology
17
E-commerce
16
Electronic Commerce
16
Hotel industry
16
Hotellerie
16
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Hung, Kam
3
Kaushik, Arun Kumar
3
Liu, Chun
3
Rahman, Zillur
3
Collier, Joel E.
2
Dwivedi, Yogesh Kumar
2
George, Ajimon
2
Hellström, Daniel
2
Kumar, G. S. Gireesh
2
Lee, Hyun-Joo
2
Malhotra, Neeru
2
Mukherjee, Avinandan
2
Shamdasani, Prem
2
Vakulenko, Yulia
2
Agrawal, Amit Kumar
1
Al-Shuridah, Obaid
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Aslan, Marjan
1
Baabdullah, Abdullah Mohammed
1
Babakus, Emin
1
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1
Bilgihan, Anil
1
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1
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1
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1
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1
Breazeale, Michael
1
Bujisic, Milos
1
Campbell, Dennis W.
1
Cao, Zhongpeng
1
Capella, Michael L.
1
Cases, Anne-Sophie
1
Castellanos, Cassandra
1
Chen, Ching-fu
1
Chen, Huei-huang
1
Chen, Jengchung V.
1
Chen, Nuoya
1
Chen, Shih-chih
1
Choi, H. S. Chris
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The journal of services marketing
7
International journal of hospitality management
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service management
4
International journal of contemporary hospitality management
3
Journal of travel and tourism marketing
3
Services marketing quarterly
3
Technological forecasting & social change : an international journal
3
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of strategic marketing
2
The international journal of bank marketing : IJBM
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Decision
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Enterprise information systems
1
Information systems management
1
Information technology & tourism
1
International journal of business and systems research : IJBSR
1
International journal of economics and business research
1
International journal of electronic finance : IJEF
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of sports marketing & sponsorship
1
Italian journal of marketing : ITJM
1
Journal for global business advancement : JGBA
1
Journal of Indian business research
1
Journal of air transport management
1
Journal of economic development
1
Journal of engineering and technology management : JET-M
1
Journal of financial services marketing : JFSM
1
Journal of innovation & knowledge : JIK
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing analytics : JMA
1
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ECONIS (ZBW)
87
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1
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
2
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
5
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
6
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
9
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
10
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
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