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subject:"Customer service"
~subject:"Cloud computing"
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Search: subject_exact:"Verkaufsberufe"
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Customer service
Cloud computing
Salespeople
2,364
Verkaufspersonal
2,364
Verkauf
857
Selling
854
Beziehungsmarketing
570
Relationship marketing
570
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Job performance
171
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169
Customer satisfaction
169
Job satisfaction
169
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169
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168
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154
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141
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141
Dienstleistungsqualität
139
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139
Theorie
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Kundenservice
116
Erfolgsfaktor
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2
Barnes, Donald C.
2
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2
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Schneiderheinze, Wolfgang
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Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
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International journal of hospitality management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
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International journal of bank marketing
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2
Journal of the Academy of Marketing Science
2
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Springer eBook Collection / Business and Economics
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The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
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1
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Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
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European journal of marketing
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European journal of marketing : EJM
1
For dummies
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Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
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International journal of business excellence
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International journal of human resource management
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ECONIS (ZBW)
117
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
3
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
4
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
5
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
6
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
9
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
10
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
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