Customer influence on frontline employee work engagement
Jaewon Yoo, Jing Chen and Gary L. Frankwick
| Year of publication: |
2023
|
|---|---|
| Authors: | Yoo, Jaewon ; Chen, Jing ; Frankwick, Gary |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 41.2023, 6, p. 1443-1463
|
| Subject: | Customer power | Customer support | Frontline employees | Product complexity | Work engagement | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Kundenintegration | Customer integration | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-12-2021-0555 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014332201