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subject:"Customer service"
~subject:"Dienstleistungsbetrieb"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Service management"
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Customer service
Dienstleistungsbetrieb
Konsumentenverhalten
Service management
1,748
Dienstleistungsmanagement
1,582
Dienstleistung
331
Service quality
275
Dienstleistungsqualität
273
Deutschland
260
Germany
256
Dienstleistungssektor
251
Theory
241
Theorie
240
Service industry
237
Relationship marketing
234
Beziehungsmarketing
233
Management
222
Services
156
Dienstleistungsmarketing
119
Services marketing
119
Customer satisfaction
118
Kundenzufriedenheit
117
Prozessmanagement
101
Business process management
95
Hotel industry
93
Hotellerie
93
USA
91
United States
91
service management
89
Bundling strategy
86
Kundenservice
86
Leistungsbündel
86
Customer integration
84
Kundenintegration
84
Qualitätsmanagement
82
Consumer behaviour
80
Quality management
78
Krankenhaus
71
Hospital
69
Innovation
66
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70
Free
7
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Article
116
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111
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2
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Article in journal
92
Aufsatz in Zeitschrift
92
Hochschulschrift
30
Thesis
26
Aufsatz im Buch
21
Book section
21
Collection of articles of several authors
18
Sammelwerk
18
Aufsatzsammlung
14
Lehrbuch
12
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12
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11
Handbuch
11
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9
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9
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8
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8
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5
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4
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4
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4
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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English
128
German
103
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1
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Bruhn, Manfred
19
Corsten, Hans
6
Luczak, Holger
4
Pepels, Werner
4
Fitzsimmons, James A.
3
Fitzsimmons, Mona J.
3
Gössinger, Ralf
3
Hadwich, Karsten
3
Mattila, Anna S.
3
Roth, Stefan
3
Chase, Richard B.
2
Cheung, Fung Yi Millissa
2
Dorne, Raphael
2
Edvardsson, Bo
2
Gardini, Marco A.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Gustafsson, Anders
2
Holtbrügge, Dirk
2
Horbel, Chris
2
Höck, Michael
2
Iacobucci, Dawn
2
Kern, Gary M.
2
Lamnek, Uwe
2
Lasshof, Britta
2
Lesaint, David
2
Løwendahl, Bente R.
2
Musmacher, Matias
2
Owusu, Gilbert
2
Popp, Bastian
2
Pugh, S. Douglas
2
Scheidweiler, Ingo
2
Schweitzer, Marcus
2
Sousa, Rui
2
Stauss, Bernd
2
Stebel, Peter
2
Straus, Lennart
2
Subramony, Mahesh
2
Swartz, Teresa A.
2
To, Wai Ming
2
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Books on Demand GmbH <Norderstedt>
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
Berliner Wissenschafts-Verlag
1
Dienstleistungskolloquium <2, 2004, Kaiserslautern>
1
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
1
Duncker & Humblot
1
Josef Eul Verlag GmbH
1
Technische Universität Hamburg-Harburg / Institut für Logistik und Unternehmensführung
1
Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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SpringerLink / Bücher
9
International journal of hospitality management
7
Journal of service research : JSR
7
The journal of services marketing
6
Forum Dienstleistungsmanagement
5
Journal of service management
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Lehr- und Handbücher der Betriebswirtschaftslehre
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
American Journal of Business
2
Betriebswirtschaftliche Forschung zur Unternehmensführung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Business process management journal
2
Fokus Dienstleistungsmarketing
2
Gabler Edition Wissenschaft / Quantitatives Controlling
2
Global cases on hospitality industry
2
Human resource management review
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Schriften zum Produktionsmanagement
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Springer eBook Collection / Business and Economics
2
TCW
2
Wissenschaft & Praxis
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Beiträge zur Controlling-Forschung
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
California management review
1
Controlling
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
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Source
All
ECONIS (ZBW)
227
RePEc
1
Other ZBW resources
1
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229
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1
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
3
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
4
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
7
How well designed is your servicescape?
Nair, K. Unnikrishnan
;
Kumar, Deepak S.
;
Purani, Keyoor
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 388-407
Persistent link: https://www.econbiz.de/10013172970
Saved in:
8
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
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