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subject:"Customer service"
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Customer service
Konsumentenverhalten
Service management
1,711
Dienstleistungsmanagement
1,578
Dienstleistung
329
Dienstleistungsqualität
273
Service quality
273
Deutschland
257
Germany
253
Dienstleistungssektor
250
Theorie
237
Theory
237
Service industry
236
Beziehungsmarketing
232
Relationship marketing
232
Management
219
Services
153
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
116
Kundenzufriedenheit
116
Prozessmanagement
101
Business process management
95
USA
91
United States
91
Hotel industry
90
Hotellerie
90
service management
87
Bundling strategy
86
Leistungsbündel
86
Kundenservice
85
Customer integration
84
Dienstleistungsbetrieb
84
Kundenintegration
84
Qualitätsmanagement
82
Consumer behaviour
79
Quality management
77
Krankenhaus
71
Hospital
68
Innovation
66
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Bruhn, Manfred
3
Luczak, Holger
3
Mattila, Anna S.
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Chase, Richard B.
2
Cheung, Fung Yi Millissa
2
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2
Edvardsson, Bo
2
Gursoy, Dogan
2
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2
Lamnek, Uwe
2
Lesaint, David
2
Musmacher, Matias
2
Owusu, Gilbert
2
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2
Roth, Stefan
2
Scheidweiler, Ingo
2
Sousa, Rui
2
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2
Straus, Lennart
2
Subramony, Mahesh
2
To, Wai Ming
2
Ukko, Juhani
2
Wildemann, Horst
2
Abdel Aziz, Hadia H.
1
Aflaki, Sam
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Allen, Alexis M.
1
Ammann, Paul
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Angeles Pérez, M.
1
Antony, Jiju
1
Ayyagari, Madhavi
1
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1
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1
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Books on Demand GmbH <Norderstedt>
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Duncker & Humblot
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International journal of hospitality management
7
Journal of service research : JSR
7
The journal of services marketing
6
Journal of service management
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
SpringerLink / Bücher
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Business process management journal
2
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Human resource management review
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
TCW
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
American Journal of Business
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of operational research : EJOR
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
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ECONIS (ZBW)
148
RePEc
1
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1
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
3
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
4
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
5
How well designed is your servicescape?
Nair, K. Unnikrishnan
;
Kumar, Deepak S.
;
Purani, Keyoor
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 388-407
Persistent link: https://www.econbiz.de/10013172970
Saved in:
6
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
7
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
8
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
Saved in:
9
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
10
Customer Care Management : Fachbuch Dienstleister Management & Outsourcing von Contact Center Dienstleistungen
Lamnek, Uwe
-
2021
-
2. Auflage
Persistent link: https://www.econbiz.de/10012513171
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