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subject:"Financial audit"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Health care system"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Financial audit
Health care system
Kundenzufriedenheit
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
25
Higher education institution
22
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Measurement
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Messung
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Hospital
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higher education
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quality
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Gesundheitsversorgung
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Health care
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quality management
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130
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Dahlgaard, Jens Jörn
4
Baković, Tomislav
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Marimon, Frederic
3
Santouridis, Ilias
3
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
He, Zhen
2
Hyŏn, Chae-hun
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Pai, Fan-Yun
2
Petnji Yaya, Luc Honore
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Wang, Kung-Jeng
2
Yang, Ching-chow
2
Yeh, Tsu-Ming
2
Zhang, Min
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Adel, Riham
1
Al-dweeri, Rami M. O. O.
1
Aleksic, Aleksandar
1
Ali, Muhammad
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Arslanagić, Maja
1
Ažman, Slavko
1
Bahar, Reyhan
1
Baraçlı, Hayri
1
Baser, Onur
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
218
Journal of retailing and consumer services
214
Auditing : a journal of practice & theory
168
Journal of business research : JBR
148
The journal of services marketing
134
The service industries journal
106
Journal of hospitality marketing & management
96
The accounting review : a publication of the American Accounting Association
91
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
85
Services marketing quarterly
81
The TQM journal : the international review of organizational improvement
77
Cogent business & management
73
Managerial auditing journal
66
Journal of air transport management
65
Service business
65
International journal of services and operations management
62
Tourism management : research, policies, practice
62
International journal of auditing : IJA
61
International journal of quality and service sciences
60
Total quality management & business excellence
56
International journal of productivity and quality management : IJPQM
55
Journal of service management
55
Journal of service research : JSR
55
Accounting horizons : a quarterly publication of the American Accounting Association
53
International journal of quality & reliability management
53
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
Journal of Asian finance, economics and business : JAFEB
45
Quality management journal : QMJ
43
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
The international journal of bank marketing : IJBM
37
Health care management review : HCM review
35
Advances in accounting : a research annual
34
Journal of health organization and management
32
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
29
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ECONIS (ZBW)
130
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1
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
3
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
4
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
5
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
6
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
7
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
8
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
9
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
10
Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector
Ramamoorthy, R.
;
Gunasekaran, Angappa
;
Roy, Matthew
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 834-847
Persistent link: https://www.econbiz.de/10011884000
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