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subject:"Internet"
~person:"Sreejesh, S."
~subject:"Beziehungsmarketing"
~subject:"Hotel industry"
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Internet
Beziehungsmarketing
Hotel industry
Consumer behaviour
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Konsumentenverhalten
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Viral marketing
4
Virales Marketing
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
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3
Service quality
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Beschwerdemanagement
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Complaint management
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Hotellerie
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Online retailing
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Online-Handel
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webcare
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Bewertung
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Brand
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Brand image
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Brand jealousy
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Brand love
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Brand management
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Customer engagement
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Emotion
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Evaluation
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Hotel booking intention
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Internet marketing
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Markenartikel
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Online reviews
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Online-Marketing
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Sreejesh, S.
Law, Chun Hung Roberts
11
Verlegh, Peeter
7
Xie, Karen L.
7
Fink, Klaus-J.
6
Gil Saura, Irene
6
Lee, Jungmin
6
Luca, Michael
6
Moliner-Velázquez, Beatriz
6
Filieri, Raffaele
5
Jin, Ginger Zhe
5
Loureiro, Sandra Maria Correia
5
Rita, Paulo
5
Xiang, Zheng
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Bilgihan, Anil
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Dai, Weijia
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Fan, Weiguo
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Gao, Baojun
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Han, Heesup
4
Kim, Jong Min
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Kim, Woo Gon
4
Kumar, V.
4
Law, Rob
4
Liu, Yong
4
Mavondo, Felix
4
Roy, Sanjit
4
So, Kevin Kam Fung
4
Verhoef, Peter C.
4
Verma, Sanjeev
4
Alavi, Shirin
3
Augusto, Mário Gomes
3
Balaji, M. S.
3
Bradley, Graham L.
3
Breazeale, Michael
3
Camilleri, Mark Anthony
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Casidy, Riza
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Cobanoglu, Cihan
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Journal of hospitality marketing & management
1
Journal of strategic marketing
1
The journal of product & brand management
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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1
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
2
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
3
The impacts of customers' observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
Sreejesh, S.
;
Anusree, M. R.
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
2
,
pp. 77-89
Persistent link: https://www.econbiz.de/10011597315
Saved in:
4
Examination of the roles played by brand love and jealousy in shaping customer engagement
Sarkar, Abhigyan
;
Sreejesh, S.
- In:
The journal of product & brand management
23
(
2014
)
1
,
pp. 24-32
Persistent link: https://www.econbiz.de/10010359006
Saved in:
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