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subject:"Kundenzufriedenheit"
~isPartOf:"International journal of services technology and management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Quality management
18
Qualitätsmanagement
18
Dienstleistungsqualität
16
Service quality
16
Hotel industry
8
Hotellerie
8
customer satisfaction
6
service quality
6
Beziehungsmarketing
3
China
3
Measurement
3
Messung
3
Relationship marketing
3
quality management
3
Consumer behaviour
2
E-commerce
2
Electronic Commerce
2
Konsumentenverhalten
2
Lieferkette
2
Performance measurement
2
Performance-Messung
2
Product quality
2
Produktqualität
2
Supply chain
2
AHP approach
1
AHP-Verfahren
1
Bibliometrics
1
Bibliometrie
1
Business process management
1
Confidence
1
Cosmetics
1
Cruise
1
Customer service
1
Dienstleistungsinnovation
1
Employee retention
1
Erfolgsfaktor
1
Experience quality
1
Financial sector
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12
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12
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English
12
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Chen, Shun-Hsing
2
Alnawas, Ibrahim
1
Azuma, Kentaro
1
Boger, Ernest
1
Chen, Fei-Yun
1
Chen, Hsi-Tien
1
Chi, Christina Geng-Qing
1
Chua, Bee-Lia
1
Cockalo, Dragan
1
Djordjevic, Dejan
1
Goh, Ben
1
Grobelna, Aleksandra
1
Hemsley-Brown, Jane
1
Hinds, David
1
Hirmukhe, Jyotsna
1
Huffman, Lynn
1
Iijima, Masaki
1
Jai, Catherine
1
Karim, Shahrim
1
Kuo, Chun-Min
1
Marciszewska, Barbara
1
Ouyang, Zhe
1
Pai, Chen-Kuo
1
Sajfert, Zvonko
1
Sharma, Keshav Prasad
1
Torres, Edwin N.
1
Wen, Biyan
1
Wirtz, Philip W.
1
Yu, Larry
1
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International journal of services technology and management
Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
12
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1
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
2
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
3
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
4
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
5
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
6
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
7
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
8
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
9
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
10
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
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