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subject:"Kundenzufriedenheit"
~isPartOf:"Quality management journal : QMJ"
~subject:"Theorie"
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Kundenzufriedenheit
Theorie
Quality management
168
Qualitätsmanagement
168
Dienstleistungsqualität
45
Service quality
45
quality management
27
USA
26
United States
26
Hospital
23
Krankenhaus
23
Lean Management
22
Lean management
22
Gesundheitsversorgung
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Health care
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Lieferkette
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Supply chain
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Gesundheitswesen
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Health care system
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Lean Production
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Lean production
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Product quality
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Produktqualität
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Six Sigma
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Standardisierung
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Standardization
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Business process management
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Prozessmanagement
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Customer satisfaction
12
Firm performance
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Unternehmenserfolg
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Bibliometrics
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Bibliometrie
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Innovation
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Performance measurement
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Blankson, Charles
2
Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Prybutok, Victor
2
Weathers, Danny
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
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Aşcıgil, Semra F.
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Bitner, Matthew
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Bitner, Matthew D.
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Choi, Yunsik
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David, Alsius
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Dean, Chua Ming Wee
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ElMelegy, Ahmed R.
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Johnson, Dana M.
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Kukanja, Marko
1
Latham, John R.
1
Lee, Wonjae
1
Linderman, Kevin
1
Löfgren, Martin
1
Nazareth, Roland Paul
1
Peak, Daniel A.
1
Planinc, Tanja
1
Prybutok, Victor R.
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Rajendran, Suchitra
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Russell, Roberta S.
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Schonberger, Richard J.
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Schroeder, Roger G.
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Schulingkamp, Ronald C.
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Senn, William D.
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Singh, Prakash J.
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Sinha, Akhouri Amitanand
1
Sum Chee Chuong
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Ullah, Shoriat
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Witell, Lars
1
Xu, Lu
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Quality management journal : QMJ
International journal of production research
117
International journal of productivity and quality management : IJPQM
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of quality & reliability management
43
International journal of production economics
39
The TQM journal : the international review of organizational improvement
38
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
34
Total quality management & business excellence
27
Gabler Edition Wissenschaft
25
International journal of services and operations management
16
International journal of quality and service sciences
14
European journal of industrial engineering : EJIE
13
International journal of contemporary hospitality management
13
Product reliability, maintainability, and supportability handbook
13
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
The service industries journal
10
Total quality management als Erfolgsstrategie
10
International journal of six sigma and competitive advantage : IJSSCA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of business economics : JBE
8
Journal of industrial engineering and management : JIEM
8
Business process management journal
7
Cogent business & management
7
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
Journal of industrial engineering international
7
Journal of the Operational Research Society
7
Qualitätsmanagement
7
The journal of services marketing
7
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ECONIS (ZBW)
15
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1
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
5
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
6
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
7
Antecedents of hypermarket service quality in the United Arab Emirates
ElMelegy, Ahmed R.
;
Ponnaiyan, Subramaniam
;
AlNajem, …
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 35-48
Persistent link: https://www.econbiz.de/10011764235
Saved in:
8
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
9
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
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