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subject:"Kundenzufriedenheit"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Kundenzufriedenheit
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Performance measurement
42
Performance-Messung
42
Einführung
41
Implementation
41
total quality management
34
Innovation
33
Taiwan
31
Business process management
27
Prozessmanagement
27
Spain
27
Spanien
27
Beziehungsmarketing
26
Industrie
26
Manufacturing industries
26
Relationship marketing
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Costs
22
Innovation management
22
Innovationsmanagement
22
KMU
22
Kosten
22
SME
22
TQM
22
Corporate culture
21
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Undetermined
25
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Article
60
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Article in journal
60
Aufsatz in Zeitschrift
60
Conference paper
4
Konferenzbeitrag
4
Case study
3
Fallstudie
3
Language
All
English
60
Author
All
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Dahlgaard, Jens Jörn
2
Kuo, Tsuang
2
Marimon, Frederic
2
Wang, Kung-Jeng
2
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Baković, Tomislav
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Tsun-jin
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Chi-huang
1
Chen, Chih Ta
1
Chen, I-Wen
1
Chen, James C.
1
Chen, Jih-kuang
1
Chen, Ming-Kuen
1
Chen, S. C.
1
Chen, Wan-hong
1
Cheng, Wan Jung
1
Chien, Kang-Min
1
Cockalo, Dragan
1
Corbò, Michele
1
Crostack, Horst-Artur
1
Dabestani, Reza
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
60
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
42
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
43
How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
Saved in:
44
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
45
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
46
Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035
Saved in:
47
Developing a revised QFD technique to meet the needs of multiple-customer groups : a case of public policy analysis
Yu, Chang-hsi
;
Chen, Chi-huang
;
Chen, Wan-hong
;
Chang, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1413-1431
Persistent link: https://www.econbiz.de/10009687469
Saved in:
48
Rethinking the importance grid as a research tool for quality managers
Mikuli´c, Josip
;
Prebežac, Darko
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 993-1006
Persistent link: https://www.econbiz.de/10009504070
Saved in:
49
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
50
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
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