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subject:"Lieferantenmanagement"
~isPartOf:"The journal of services marketing"
~subject:"Confidence"
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Search: subject_exact:"Kundenmanagement"
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Lieferantenmanagement
Confidence
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
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32
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Grönroos, Christian
2
Holloway, Betsy Bugg
2
Zolkiewski, Judy
2
Balaji, M. S.
1
Bang, Nguyen
1
Basso, Kenny
1
Becker-Özcamlica, Hürrem
1
Bu, Huimei
1
Burton, Jamie
1
Chan, Paul
1
Chen, Sixing
1
Choi, Beom Joon
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Dagger, Tracey S.
1
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1
David, Meredith E.
1
Dean, Dwane Hal
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
FitzPatrick, Mary
1
Frow, Pennie
1
Gil Saura, Irene
1
Gomes, Andre
1
Goode, Mark M. H.
1
Groth, Markus
1
Gummesson, Evert
1
Hansen, John D.
1
Harris, Lloyd C.
1
Hartl, Barbara
1
Hofmann, Eva
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Hunter-Jones, Philippa
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Hur, Jungyun
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1
Kharouf, Husni
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Khong Kok Wei
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Klaus, Philipp
1
La, Suna
1
Liu, Matthew Tingchi
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The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
115
Journal of business research : JBR
105
Journal of retailing and consumer services
69
Journal of business-to-business marketing
41
Journal of strategic marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
The service industries journal
27
Journal of the Academy of Marketing Science
26
SpringerLink / Bücher
26
International journal of hospitality management
24
Asia Pacific journal of marketing and logistics
21
Journal of marketing
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Gabler Edition Wissenschaft
20
Service business
18
Services marketing quarterly
18
The international journal of bank marketing : IJBM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of electronic marketing and retailing : IJEMR
16
Cogent business & management
15
International journal of production economics
15
Journal of service research : JSR
15
Springer eBook Collection / Business and Economics
15
European journal of marketing : EJM
14
Marketing intelligence & planning
14
International journal of electronic customer relationship management : IJECRM
13
Journal of hospitality marketing & management
13
International journal of retail & distribution management
12
Journal of personal selling & sales management
12
Journal of travel and tourism marketing
12
International journal of procurement management
11
Journal of business ethics : JOBE
11
Journal of financial services marketing : JFSM
11
International journal of contemporary hospitality management
10
The journal of product & brand management
10
International journal of internet marketing and advertising : IJIMA
9
Journal of customer behaviour
9
Journal of global marketing
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ECONIS (ZBW)
32
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1
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
Revitalizing relationship marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
4
Relationship marketing : looking backwards towards the future
Payne, Adrian
;
Frow, Pennie
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011615610
Saved in:
5
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
6
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
7
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
8
The benefit of a trustworthy face to a financial services provider
Dean, Dwane Hal
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 771-783
Persistent link: https://www.econbiz.de/10011801526
Saved in:
9
Power versus trust - what matters more in collaborative consumption?
Hofmann, Eva
;
Hartl, Barbara
;
Penz, Elfriede
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 589-603
Persistent link: https://www.econbiz.de/10011801607
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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