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subject:"Marketing management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Internet marketing"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Beziehungsmanagement"
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Marketing management
Internet marketing
Kundenzufriedenheit
Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
459
Konsumentenverhalten
459
Customer satisfaction
256
Dienstleistungsqualität
180
Service quality
180
Einzelhandel
176
Retail trade
176
Brand management
103
Markenführung
103
Online retailing
88
Online-Handel
88
Brand image
68
Markenimage
68
Social Web
64
Social web
64
Brand
58
Confidence
58
Vertrauen
58
Customer integration
57
Kundenintegration
57
Markenartikel
57
Online-Marketing
53
Customer experience
47
E-commerce
46
Electronic Commerce
46
Viral marketing
45
Virales Marketing
45
Customer loyalty
41
Emotion
38
Customer service
36
Satisfaction
36
Kundenservice
35
Loyalty
35
Trust
33
Customer engagement
32
Brand loyalty
31
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Online availability
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Undetermined
250
Free
2
Type of publication
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Article
309
Type of publication (narrower categories)
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Article in journal
309
Aufsatz in Zeitschrift
309
Language
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English
309
Author
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Prentice, Catherine
6
Khan, Imran
5
Lombart, Cindy
5
Park, Jungkun
5
Hollebeek, Linda D.
4
Louis, Didier
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Fazal-e-Hasan, Syed
3
Islam, Jamid Ul
3
Karande, Kiran
3
Klaus, Philipp
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Thaichon, Paramaporn
3
Thaichon, Park
3
Agag, Gomaa
2
Agrawal, Shiv Ratan
2
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Baumann, Chris
2
Carpenter, Jason M.
2
Casidy, Riza
2
Casper Ferm, Lars-Erik
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
Han, Heesup
2
Harun, Ahasan
2
Hong, EunPyo
2
Hyun, Hyowon
2
Itani, Omar S.
2
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Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
234
International journal of hospitality management
149
The journal of services marketing
114
Industrial marketing management : the international journal for industrial and high-tech firms
96
The service industries journal
78
Journal of strategic marketing
71
Journal of hospitality marketing & management
70
Cogent business & management
64
Journal of travel and tourism marketing
61
The journal of business & industrial marketing
60
International journal of contemporary hospitality management
59
Tourism management : research, policies, practice
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of the Academy of Marketing Science
54
Asia Pacific journal of marketing and logistics
50
International journal of internet marketing and advertising : IJIMA
50
Journal of service management
49
SpringerLink / Bücher
47
Services marketing quarterly
46
The journal of product & brand management
46
Journal of service research : JSR
45
International journal of electronic customer relationship management : IJECRM
44
Service business
44
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
40
Marketing intelligence & planning
40
Journal of marketing
39
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
37
Psychology & marketing
36
Journal of retailing
35
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
Business horizons
33
The journal of brand management : an international journal
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
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ECONIS (ZBW)
309
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
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