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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Benchmarking : an international journal"
~isPartOf:"Tourism management : research, policies, practice"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Customer satisfaction
198
Kundenzufriedenheit
198
Dienstleistungsqualität
85
Service quality
85
Holiday behaviour
67
Urlaubsverhalten
67
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
61
Relationship marketing
61
Tourism
50
Tourismus
49
Satisfaction
35
Tourism industry
31
Tourismuswirtschaft
31
Hotel industry
29
Hotellerie
29
Tourism marketing
20
Tourismusmarketing
20
Viral marketing
17
Virales Marketing
17
International tourism
16
Internationaler Tourismus
16
Arbeitszufriedenheit
14
Job satisfaction
14
Qualitätsmanagement
14
Emotion
13
Destination management
12
Destinationsmanagement
12
Online retailing
12
Online-Handel
12
South Korea
11
Structural equation model
11
Strukturgleichungsmodell
11
Südkorea
11
Customer service
10
Hospital
10
Krankenhaus
10
Performance measurement
10
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1
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15
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15
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1
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English
15
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Ukko, Juhani
2
Chen, Li-fei
1
Chen, Shuixia
1
Dorion, Eric
1
Eberle, Luciene
1
Füller, Johann
1
Gavahi, Shakiba Sadat
1
Ghazali Musa
1
Goswami, Susobhan
1
Gou, Xunjie
1
Görçün, Ömer Faruk
1
Han, Heesup
1
Hitchcock, Michael
1
Hosseini, Seyed Mohammad Hassan
1
Iranmanesh, Mohammad
1
Junnonen, Juha-Matti
1
Kaliyan, Mathiyazhagan
1
Kumar, Satinder
1
Kärnä, Sami
1
Lai, Ivan K. W.
1
Lee, Jin-soo
1
Lepistö, Kari
1
Matzler, Kurt
1
Milan, Gabriel Sperandio
1
Moheimani, Arash
1
Pekkola, Sanna
1
Pipatpong Fakfare
1
Saikouk, Tarik
1
Satapathy, Suchismita
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Saunila, Minna
1
Sedigheh Moghavvemi
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Sharma, Sanjeev Kumar
1
Suhaiza Zailani
1
Suhana Mohezar Ali
1
Thekkoote, Ramadas
1
Verma, Prachi
1
Xu, Zeshui
1
Yadav, Narottam
1
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1
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Benchmarking : an international journal ; BIJ
Benchmarking : an international journal
Tourism management : research, policies, practice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
5
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
6
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
7
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
8
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
9
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
10
Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
Suhaiza Zailani
;
Suhana Mohezar Ali
;
Iranmanesh, Mohammad
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 159-167
Persistent link: https://www.econbiz.de/10011555690
Saved in:
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