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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~subject:"Service quality"
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Search: subject_exact:"Qualitätswesen"
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Relationship marketing
Service quality
Quality management
59
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Dienstleistungsqualität
9
Lean Management
9
Lean Production
9
Lean management
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Lean production
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Manufacturing industries
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Performance-Messung
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Employee suggestion system
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Standardisierung
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3
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AlShareef, Mohammed Abdullah
1
Alotaibi, Youseef
1
Andronikidis, Andreas
1
Awasthi, Anjali
1
Baxter, Ryan J.
1
Borchardt, Miriam
1
Boss, Scott R.
1
Camgöz-Akdağ, Hatice
1
Chircu, Alina M.
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El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
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1
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1
Gotzamani, Katerina D.
1
Imer, H. Pınar
1
Jochem, Roland
1
Karout, Racha
1
Librelato, Tatiane Pereira
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Liu, Fei
1
Menezes, Liziane Silva
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Palmquist, Brian
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Pasch, Florian
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Rybski, Christoffer
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
69
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
58
Total quality management & business excellence
46
Quality management journal : QMJ
45
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
26
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
International journal of contemporary hospitality management
14
International journal of production economics
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Service business
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
9
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1
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
2
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
3
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
4
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
5
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
6
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
7
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
8
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
9
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
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