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subject:"Robot"
~isPartOf:"Service business"
~subject:"Bibliometrie"
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Robot
Bibliometrie
Roboter
8
Customer satisfaction
6
Kundenzufriedenheit
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Dienstleistungsqualität
5
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5
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3
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Chiang, Ai-Hsuan
2
Alenyà, Guillem
1
Anaya-Sánchez, Rafael
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Andriella, Antonio
1
Becker, Marc
1
Chou, Szu-Yu
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Coll, Santiago Forgas
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Dorofeev, Nikita
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Huertas-Garcia, Ruben
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Jeon, Hyeon Mo
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Molinillo, Sebastian
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Rejón-Guardia, Francisco
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Remisch, David
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Trimi, Silvana
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Yoo, Se Ran
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Service business
International journal of production research
72
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
European journal of operational research : EJOR
30
Discussion paper series / IZA
29
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
14
Discussion papers / CEPR
14
Journal of service management
13
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
International journal of production economics
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
RIETI discussion paper series
10
Tourism management perspectives : TMP
9
Economics letters
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
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Journal of service theory and practice
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Ivanov, Stanislav
;
Webster, Craig
;
Seyitoğlu, Faruk
- In:
Service business
17
(
2023
)
1
,
pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Coll, Santiago Forgas
;
Huertas-Garcia, Ruben
; …
- In:
Service business
16
(
2022
)
2
,
pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
Saved in:
6
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
7
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
8
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
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