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subject:"Service industry"
~person:"Hart, Christopher W."
~person:"McColl-Kennedy, Janet R."
~person:"Müller, Wolfgang"
~subject:"Deutschland"
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Service industry
Deutschland
Dienstleistungsmarketing
14
Services marketing
14
Dienstleistungssektor
6
Theorie
6
Theory
6
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Dienstleistung
3
Germany
3
Kundenzufriedenheit
3
Management
3
Product quality
3
Produktqualität
3
Consumer behaviour
2
Dienstleistungsmanagement
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Market research
2
Marketingmanagement
2
Marktforschung
2
Preismanagement
2
Pricing strategy
2
Service management
2
Service quality
2
Services
2
Wettbewerbsvorteil
2
Automotive industry
1
Automotive market
1
Automotive services industry
1
Betriebliche Wertschöpfung
1
Co-creation
1
Competitive advantage
1
Competitive strategy
1
Customer experience
1
Customer integration
1
Customer service
1
Customers
1
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6
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3
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3
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3
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English
5
German
4
Author
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Hart, Christopher W.
McColl-Kennedy, Janet R.
Müller, Wolfgang
Bruhn, Manfred
17
Meffert, Heribert
15
Bauer, Hans H.
7
Meyer, Anton
5
Corsten, Hans
4
Engelhardt, Werner Hans
4
Freiling, Jörg
4
Huang, Ming-Hui
4
Kleinaltenkamp, Michael
4
Scheuer, Thomas
4
Schlieper, Thomas
4
Schrand, Axel
4
Stauss, Bernd
4
Ahlert, Dieter
3
Gmeiner, Alois
3
Graf, Alexander
3
Helmig, Bernd
3
Heskett, James L.
3
Huber, Frank
3
Khan, Kalim
3
Kumar, Raj
3
Kunz, Reinhard
3
Laakmann, Kai
3
Lüthy, Anja
3
Mühlbacher, Hans
3
Panwar, Tapish
3
Panwar, Upendra Singh
3
Ray, Nilanjan
3
Robbert, Thomas
3
Sasser, W. E.
3
Akaka, Melissa Archpru
2
Baglieri, Enzo
2
Berry, Leonard L.
2
Bryson, John R.
2
Bär, Sören
2
Büker, Bernd
2
Büttgen, Marion
2
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Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of service management
1
Journal of service research
1
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ECONIS (ZBW)
9
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
4
Erfolgsfaktoren im Dienstleistungsmanagement des Automobilhandels : eine empirische Bestandsaufnahme
Müller, Wolfgang
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
43
(
1997
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10001218829
Saved in:
5
Wettbewerbsvorteile im Automobilhandel : Strategien und Konzepte für ein erfolgreiches Vertragshändler-Management
Reuss, Holger
(
ed.
);
Müller, Wolfgang
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10000895450
Saved in:
6
Wettbewerbsvorteile erkennen und sichern : Erfahrungsberichte aus der Marketing-Praxis
Müller, Wolfgang
(
contributor
);
Bauer, Hans H.
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10000888918
Saved in:
7
The service management course : cases and readings
Sasser, W. E.
;
Hart, Christopher W.
;
Heskett, James L.
-
1991
Persistent link: https://www.econbiz.de/10000831144
Saved in:
8
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, W. E.
;
Hart, Christopher W.
-
1991
Persistent link: https://www.econbiz.de/10000823870
Saved in:
9
Service breakthroughs : changing the rules of the game
Heskett, James L.
-
1990
Persistent link: https://www.econbiz.de/10000808572
Saved in:
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