//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service theory and practice"
~subject:"Großbritannien"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Sentiment"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Großbritannien
Emotion
40
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Anthropologie
6
Anthropology
6
Advertising effects
5
Arbeitszufriedenheit
5
Emotional exhaustion
5
Job satisfaction
5
United Kingdom
5
Werbewirkung
5
Market research
4
Marketing management
4
Marketingmanagement
4
Marktforschung
4
Stress
4
Work stress
4
Animals
3
Arbeitsverhalten
3
Cognition
3
Kognition
3
Salespeople
3
Tiere
3
Verkaufspersonal
3
Work behaviour
3
emotions
3
Advertising
2
Customer incivility
2
Customer service
2
Einkaufszentrum
2
Frauen
2
Fundraising
2
Gender
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
DK
1
Daunt, Kate L.
1
Ennew, Christine T.
1
Ford, John B.
1
Garry, Tony
1
Harris, Lloyd C.
1
Heath, M. Teresa Pereira
1
Jang, Jichul
1
Johns, Raechel
1
Khan, Md Irfanuzzaman
1
Kim, Misun
1
Loh, Jennifer
1
Ma, Chunhao
1
Mapstone, Mark
1
Merchant, Altaf
1
Page, Kelly
1
Sargeant, Adrian
1
Shi, Yunxia
1
Sun, Luping
1
Tian, Feng
1
Tynan, Caroline
1
Wang, Fangfang
1
Wang, Lijie
1
White, Christopher J.
1
Xie, Fang
1
Ye, Jing
1
Zhang, Rumeng
1
Zhang, Wenjian
1
Zhang, Xufan
1
Zhou, Lulu
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Journal of service theory and practice
International journal of hospitality management
52
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
17
The journal of services marketing
14
Journal of hospitality marketing & management
13
Journal of travel and tourism marketing
9
The service industries journal
9
Journal of service research : JSR
8
Service business
7
Tourism management perspectives : TMP
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
Journal of health organization and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Health marketing quarterly
4
Services marketing quarterly
4
The international journal of human resource management
4
Tourism review
4
British journal of management : BJM
3
IZA Discussion Paper
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of advertising research
3
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
2
I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Kim, Misun
;
Jang, Jichul
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Saved in:
3
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
4
The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
Saved in:
5
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
6
The effects of pre-enrolment emotions and peer group interaction on students' satisfaction
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1208-1231
Persistent link: https://www.econbiz.de/10009387530
Saved in:
7
Self-gift giving in China and the UK : collectivist versus individualist orientations
Tynan, Caroline
;
Heath, M. Teresa Pereira
;
Ennew, …
- In:
Journal of marketing management : MM
26
(
2010
)
11/12
,
pp. 1112-1128
Persistent link: https://www.econbiz.de/10008757643
Saved in:
8
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
9
"Don't forget to say thank you" : the effect of an acknowledgement on donor relationships
Merchant, Altaf
;
Ford, John B.
;
Sargeant, Adrian
- In:
Journal of marketing management : MM
26
(
2010
)
7/8
,
pp. 593-611
Persistent link: https://www.econbiz.de/10008654299
Saved in:
10
How does the web make youth feel? : exploring the positive digital native rhetoric
Page, Kelly
;
DK
;
Mapstone, Mark
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1345-1366
Persistent link: https://www.econbiz.de/10008810651
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->