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subject:"Service quality"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Cognition"
~subject:"Verhalten in Organisationen"
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Service quality
Cognition
Verhalten in Organisationen
Emotion
152
Consumer behaviour
125
Konsumentenverhalten
125
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
25
Einzelhandel
25
Retail trade
25
Customer satisfaction
23
Kundenzufriedenheit
23
Online retailing
23
Online-Handel
23
Emotions
21
Kognition
16
Brand management
15
Markenführung
15
Social Web
14
Social web
14
Customer service
12
Kundenservice
12
Advertising effects
11
Werbewirkung
11
Internet marketing
10
Online-Marketing
10
Brand image
9
Markenimage
9
Personality psychology
9
Persönlichkeitspsychologie
9
Experiment
8
Kaufentscheidung
8
Purchase decision
8
Satisfaction
8
Viral marketing
8
Virales Marketing
8
Advertising
7
Werbung
7
Coronavirus
6
E-commerce
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39
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39
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English
39
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Prentice, Catherine
4
Park, Jungkun
3
Hyun, Hyowon
2
Surachartkumtonkun, Jiraporn
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Alvidrez, Salvador
1
Arasu Balasubramaniam, Senthil
1
Babin, Barry J.
1
Badrinarayanan, Vishag A.
1
Barari, Mojtaba
1
Bilgihan, Anil
1
Boles, James S.
1
Borges, Adilson
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Demoulin, Nathalie T. M.
1
Ding, Guanqi
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
Duan, Jinyun
1
Dufour, Béatrice
1
El Hedhli, Kamel
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Fu, Weizhong
1
Gaucher, Benoît
1
Gohary, Ali
1
Gong, Taeshik
1
Grace, Debra
1
Griffin, Mitch
1
Hamzelu, Bahman
1
Hanzaee, Kambiz Heidarzadeh
1
Ittamalla, Rajesh
1
Jayasimha, K. R.
1
Jeong, Haeyoung
1
Jiao, Jinfeng
1
Jillapalli, Ravi K.
1
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Journal of retailing and consumer services
International journal of hospitality management
70
Journal of business research : JBR
55
Journal of business ethics : JOBE
45
Journal of business and psychology
29
International journal of contemporary hospitality management
23
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
20
Journal of behavioral decision making
18
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
17
The journal of services marketing
17
Journal of hospitality marketing & management
16
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
16
Journal of managerial psychology
15
Journal of travel and tourism marketing
15
Psychology & marketing
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Journal of vocational behavior
12
The service industries journal
12
Tourism management : research, policies, practice
12
Tourism management perspectives : TMP
12
Human relations
11
Human relations : towards the integration of the social sciences
11
Journal of service management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Journal of management & organization : JMO
10
Research on emotion in organizations
10
Cogent business & management
9
European management journal
9
Human resource management review
9
Journal of Asian finance, economics and business : JAFEB
9
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
9
SpringerLink / Bücher
9
The Academy of Management review : AMR
9
Academy of Management journal : AMJ
8
European journal of marketing : EJM
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of management inquiry
8
Journal of service research : JSR
8
Technological forecasting & social change : an international journal
8
Human performance
7
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ECONIS (ZBW)
39
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
3
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
4
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
5
Images, reviews, and purchase intention on social commerce : the role of mental imagery vividness, cognitive and affective social presence
Vazquez, Erik Ernesto
;
Patel, Chirag
;
Alvidrez, Salvador
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364526
Saved in:
6
Why do we prefer humans to artificial intelligence in telemarketing? : a mind perception explanation
Li, Sixian
;
Peluso, Alessandro M.
;
Duan, Jinyun
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014235381
Saved in:
7
Elucidating trust-building sources in social shopping : a consumer cognitive and emotional trust perspective
Wu, Wei
;
Wang, Sihang
;
Ding, Guanqi
;
Mo, Jinfei
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014259289
Saved in:
8
Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Wang, Cuicui
;
Li, Yiyang
;
Fu, Weizhong
;
Jin, Jia
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303157
Saved in:
9
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
10
An investigation into online atmospherics : the effect of animated images on emotions, cognition, and purchase intentions
Laroche, Michel
;
Li, Rong
;
Richard, Marie-Odile
;
Zhou, Mi
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209595
Saved in:
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