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subject:"Service quality"
~subject:"Organizational psychology"
~type:"article"
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Service quality
Organizational psychology
Emotion
7,768
Consumer behaviour
2,633
Konsumentenverhalten
2,633
Cognition
755
Kognition
754
Beziehungsmarketing
715
Relationship marketing
715
Customer satisfaction
688
Kundenzufriedenheit
688
Personality psychology
653
Persönlichkeitspsychologie
653
Arbeitszufriedenheit
626
Job satisfaction
626
Arbeitsverhalten
614
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614
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597
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597
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566
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566
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509
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509
Dienstleistungsqualität
507
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499
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499
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465
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458
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456
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385
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385
Emotions
373
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354
Markenimage
354
Social Web
350
Social web
350
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346
emotions
336
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324
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Grandey, Alicia
8
Diefendorff, James M.
5
Fan, Xiucheng
5
Han, Heesup
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Svensson, Göran
5
Vinh Van Thai
5
Du, Jiangang
4
Feng, Tianjun
4
Guchait, Priyanko
4
Han, Su-Jin
4
Huan, Tzung-cheng
4
Madera, Juan M.
4
McColl-Kennedy, Janet R.
4
Park, Jungkun
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Wu, Tung-Ju
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
Ashkanasy, Neal M.
3
Bakker, Arnold B.
3
Barnes, Donald C.
3
Bilgihan, Anil
3
Cai, Ruiying
3
Chi, Nai-Wen
3
De Clercq, Dirk
3
Delcourt, Cécile
3
Frese, Michael
3
Gouthier, Matthias H. J.
3
Gremler, Dwayne D.
3
Groth, Markus
3
Gursoy, Dogan
3
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International journal of hospitality management
61
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
The journal of services marketing
14
Research companion to emotion in organizations
12
The service industries journal
12
Journal of travel and tourism marketing
10
The emotional organization : passions and power
10
Tourism management : research, policies, practice
9
Journal of service research : JSR
8
Journal of vocational behavior
8
Service business
8
Tourism management perspectives : TMP
8
Gendering emotions in organizations
7
Journal of business and psychology
7
Journal of service research
7
Academy of Management journal : AMJ
6
European journal of marketing : EJM
6
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JOBE
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cogent business & management
5
European management journal
5
Journal of health organization and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of personnel psychology
5
Journal of service theory and practice
5
Management communication quarterly : an international journal
5
Management research review
5
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ECONIS (ZBW)
842
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842
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71
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
72
Impact of customer's emotions on online purchase intention and impulsive buying of luxury cosmetic products mediated by perceived service quality
Golalizadeh, Fatemeh
;
Ranjbarian, Bahram
;
Ansari, Azarnoosh
- In:
Journal of global fashion marketing : JGfM
14
(
2023
)
4
,
pp. 468-488
Persistent link: https://www.econbiz.de/10014373505
Saved in:
73
Workplace deviance, emotional state and reparative behaviors : task visibility as a boundary condition in a mediated moderation model
Ugli Dadaboyev, Sherzodbek Murodilla
;
Baek, Yoonjung
; …
- In:
Baltic journal of management : BJM
18
(
2023
)
5
,
pp. 596-611
Persistent link: https://www.econbiz.de/10014489974
Saved in:
74
Impact of e-banking on service quality and customer satisfaction in Nepalese commercial banks
Maskey, Amulya
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
4
,
pp. 149-163
Persistent link: https://www.econbiz.de/10014495300
Saved in:
75
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
76
The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn
;
Ngo, Liem Viet
;
Shao, Wei
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
Saved in:
77
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
78
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
79
Impact of collective intelligence and collective emotional intelligence on the psychological safety of the organizations
Shankar, Shardul
;
Tewari, Vijayshri
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10014365957
Saved in:
80
Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
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