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subject:"Service workers"
~type_genre:"Amtliche Publikation"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Sammelwerk"
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Search: subject_exact:"Dienstleistungsberufe"
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Service workers
Dienstleistungsberufe
168
Dienstleistungssektor
46
Service industry
44
Beziehungsmarketing
38
Relationship marketing
38
Customer service
33
Dienstleistungsqualität
33
Kundenservice
33
Service quality
33
Arbeitszufriedenheit
31
Job satisfaction
30
Emotion
28
Arbeitsverhalten
25
Work behaviour
25
USA
23
United States
23
Customer satisfaction
22
Kundenzufriedenheit
22
Consumer behaviour
19
Konsumentenverhalten
19
Deutschland
18
Germany
18
Tourism employees
18
Tourismusberufe
18
Employee retention
14
Mitarbeiterbindung
14
Arbeitsbedingungen
11
Arbeitskräfte
11
Stress
11
Work stress
11
Workforce
11
Working conditions
11
Frontline service employees
10
Personality psychology
10
Persönlichkeitspsychologie
10
Dienstleistung
9
EU countries
9
EU-Staaten
9
Services
9
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Undetermined
48
Free
5
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Article
143
Book / Working Paper
25
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Amtliche Publikation
Aufsatz in Zeitschrift
Sammelwerk
Article in journal
145
Aufsatz im Buch
52
Book section
52
Graue Literatur
48
Non-commercial literature
48
Arbeitspapier
31
Working Paper
31
Collection of articles of several authors
21
Aufsatzsammlung
13
Konferenzschrift
9
Conference proceedings
7
Hochschulschrift
7
Amtsdruckschrift
6
Government document
6
Thesis
5
Advisory report
3
Conference paper
3
Gutachten
3
Konferenzbeitrag
3
Statistics
3
Statistik
3
Case study
2
Fallstudie
2
Systematic review
2
Übersichtsarbeit
2
Adressbuch
1
Bibliografie enthalten
1
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1
Directory
1
Erlebnisbericht
1
Mehrbändiges Werk
1
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Language
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English
136
German
22
French
5
Italian
3
Norwegian
1
Russian
1
Author
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Bove, Liliana L.
4
Coelho, Filipe
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Crinò, Rosario
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
Hüning, Hasko
2
King, Brian
2
Korczynski, Marek
2
Lee, Kyung Hee
2
Lings, Ian
2
Nickel, Hildegard Maria
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
2
Reichwald, Ralf
2
Salverda, Wiemer
2
Schupp, Jürgen
2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
Abraham, Joseph D.
1
Alavi, Sascha H.
1
Alford, William P.
1
Allegretto, Sylvia
1
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Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Dienstleistungstagung <6, 2006, Berlin>
1
European Foundation for the Improvement of Living and Working Conditions
1
Europäische Kommission
1
Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung
1
Fédération du Service au Particuliers
1
Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften
1
Italien / Consiglio nazionale dell'economia e del lavoro
1
Kuratorium der Deutschen Wirtschaft für Berufsbildung
1
Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig>
1
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Published in...
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The journal of services marketing
12
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
2
Services marketing quarterly
2
The American economic review
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
BJIR : an international journal of employment relations
1
Beiträge zu den Berichten der Kommission für die Erforschung des Sozialen und Politischen Wandels in den Neuen Bundesländern e.V. (KSPW)
1
Beiträge zum Bericht 1 "Arbeit, Arbeitsmarkt und Betriebe"
1
Berliner Arbeitshefte und Berichte zur sozialwissenschaftlichen Forschung
1
British journal of management : BJM
1
Chinese management studies : CMS
1
Documenti CNEL
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Forschung aus der Hans-Böckler-Stiftung
1
Gesellschafts- und sozialpolitische Texte
1
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Source
All
ECONIS (ZBW)
168
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168
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Frontfagets betydning for lønnsdannelsen i private tjenestnæringer
Brubakk, Leif
;
Hagelund, Kåre
-
2022
Persistent link: https://www.econbiz.de/10013207399
Saved in:
3
The adjustment of labor markets to robots
Dauth, Wolfgang
;
Findeisen, Sebastian
;
Südekum, Jens
; …
- In:
Journal of the European Economic Association : JEEA
19
(
2021
)
6
,
pp. 3104-3153
Persistent link: https://www.econbiz.de/10012799089
Saved in:
4
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
5
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
6
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
7
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
8
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
9
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
10
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
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