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subject:"Taiwan"
~isPartOf:"International journal of quality and service sciences"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
64
Kundenzufriedenheit
63
Dienstleistungsqualität
56
Service quality
56
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
23
Relationship marketing
23
Quality management
12
Qualitätsmanagement
12
Beschwerdemanagement
7
Hospital
7
Krankenhaus
7
Students
7
Studierende
7
Customer loyalty
6
Customer service
6
E-commerce
6
Electronic Commerce
6
Kundenservice
6
Arbeitszufriedenheit
5
Dienstleistungssektor
5
Higher education institution
5
Hochschule
5
Job satisfaction
5
Patienten
5
Patients
5
Service industry
5
Bank
4
Emotion
4
Internet
4
Online retailing
4
Online-Handel
4
Patient satisfaction
4
Service failure
4
Customer engagement
3
Customer integration
3
Einzelhandel
3
Electronic Banking
3
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Svensson, Göran
2
Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Chacko, Dony Peter
1
Chebat, Jean-Charles
1
DeMeyer, Christine F.
1
El Hedhli, Kamel
1
Gera, Rajat
1
Jose, Ajay
1
Mathew, Sonia
1
Nikhashemi, Seyed Rajab
1
Padin, Carmen
1
Petzer, Daniel J.
1
Rejikumar G.
1
Selvantharan, Prashantini
1
Svari, Sander
1
Thomas, Ajith K.
1
Wardley, Marcus
1
Zourrig, Haithem
1
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International journal of quality and service sciences
Journal of business research : JBR
46
International journal of hospitality management
39
Journal of retailing and consumer services
38
The journal of services marketing
31
Journal of hospitality marketing & management
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Service business
20
Journal of air transport management
19
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
13
Tourism management : research, policies, practice
13
Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Asia Pacific journal of marketing and logistics
10
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
9
Journal of service theory and practice
8
Journal of travel and tourism marketing
8
Cogent business & management
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of consumer behaviour : an international research review
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
The TQM journal : the international review of organizational improvement
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
5
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
6
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
7
Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Gera, Rajat
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10009299618
Saved in:
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